{"title":"Decoding Airline Passenger Sentiment Dynamics Using Transformer-Based Models and Time-Series Clustering","authors":"Carmen Kar Hang Lee, Yu-Chung Tsao","doi":"10.1002/jtr.2794","DOIUrl":"https://doi.org/10.1002/jtr.2794","url":null,"abstract":"<div>\u0000 \u0000 <p>This study proposes a novel framework, namely the Sentiment Trend Analysis on Reviews (STAR). The STAR framework incorporates time-series clustering into sentiment detection to discover distinct airline passenger sentiment patterns, followed by transformer-based analysis to identify customer concerns from review text that drives negative sentiments. By applying the STAR framework to U.S. airlines, we identified notable differences in sentiment trends between low-cost carriers (LCCs) and full-service carriers (FSCs). Passengers are consistently dissatisfied with LCCs' baggage handling procedures and fees throughout the year and are more concerned about bookings and refunds during the Christmas holidays. For FSC passengers, flight cancellations and delays rank among their top concerns even during periods without major holidays. This study provides guidance for researchers and airlines to respond to the dynamics of customers' expectations and design recovery actions.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 2","pages":""},"PeriodicalIF":4.1,"publicationDate":"2025-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143818587","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pietro A. Bianchi , Miguel Minutti-Meza , Maria Vulcheva , Yini Wang
{"title":"The real effects of disclosure in going private deals","authors":"Pietro A. Bianchi , Miguel Minutti-Meza , Maria Vulcheva , Yini Wang","doi":"10.1016/j.jaccpubpol.2025.107316","DOIUrl":"10.1016/j.jaccpubpol.2025.107316","url":null,"abstract":"<div><div>Going private transactions have become an area of increasing interest for regulators and policymakers. Disclosures in these transactions are subject to special Securities and Exchange Commission (SEC) rules that require management to provide detailed information to all shareholders before a general vote. We examine the role of disclosure in addressing the frictions between sellers and buyers. We find that disclosure volume is positively associated with the likelihood of closing a deal. However, disclosure volume is also positively related to the intensity of shareholders’ negotiations, which increases the likelihood of shareholder litigation. These findings suggest that disclosure has real effects on the success of going private transactions and highlight the trade-offs that buyers face when determining the volume of disclosure. The results also speak to the extent to which the SEC rules fulfill the regulator’s intent in mandating going private disclosures.</div></div>","PeriodicalId":48070,"journal":{"name":"Journal of Accounting and Public Policy","volume":"51 ","pages":"Article 107316"},"PeriodicalIF":3.3,"publicationDate":"2025-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143816109","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Anthony J. Nyberg, Deidra J. Schleicher, Bradford S. Bell, Corine Boon, Peter Cappelli, David G. Collings, Joseph E. Dalle Molle, Stefan Feuerriegel, Barry Gerhart, Yoojin Jeong, M. Audrey Korsgaard, Dana Minbaeva, Robert E. Ployhart, Prasanna Tambe, Ingo Weller, Patrick M. Wright, Valery Yakubovich
{"title":"A Brave New World of Human Resources Research: Navigating Perils and Identifying Grand Challenges of the GenAI Revolution","authors":"Anthony J. Nyberg, Deidra J. Schleicher, Bradford S. Bell, Corine Boon, Peter Cappelli, David G. Collings, Joseph E. Dalle Molle, Stefan Feuerriegel, Barry Gerhart, Yoojin Jeong, M. Audrey Korsgaard, Dana Minbaeva, Robert E. Ployhart, Prasanna Tambe, Ingo Weller, Patrick M. Wright, Valery Yakubovich","doi":"10.1177/01492063251325188","DOIUrl":"https://doi.org/10.1177/01492063251325188","url":null,"abstract":"This paper reviews the transformative role of Generative Artificial Intelligence (GenAI) in Human Resource (HR) management, from a practice perspective, highlighting both opportunities and challenges and laying out a use-inspired future research agenda. This scoping review is grounded in insights from a unique Summit held in Spring 2024, which brought together HR academic scholars with dozens of Fortune 500 Chief Human Resource Officers (CHROs) and their top technical leaders to discuss the workforce implications of GenAI. The paper identifies six key themes from the Summit practitioners: GenAI as disruptive and transformative, data as competitive advantage, adoption challenges, potential ethical abuses, the experimentation imperative, and the critical role of CHROs. These six themes provide a foundation for future research directions, which are discussed regarding six functional HR areas: recruitment and selection, training and development, performance management, job and work design, talent management, and compensation and benefits. The research agenda in each area emphasizes the need for academic researchers to understand and address the practical challenges posed by GenAI. Overcoming these substantive challenges will demand meaningful effort and a keen willingness to learn, on the part of both HR leaders and scholars. The paper concludes with a call to action for management scholars to engage in use-inspired research that bridges the gap between academic knowledge and practical HR challenges.","PeriodicalId":54212,"journal":{"name":"Journal of Management","volume":"37 1","pages":""},"PeriodicalIF":13.5,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143818959","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Duc Hoang, Sandra Maria Correia Loureiro, Sofia Kousi, Luis F. Martinez
{"title":"Luxury Fashion Apps: Functional and Hedonic Customer Experiences","authors":"Duc Hoang, Sandra Maria Correia Loureiro, Sofia Kousi, Luis F. Martinez","doi":"10.1111/ijcs.70047","DOIUrl":"https://doi.org/10.1111/ijcs.70047","url":null,"abstract":"<div>\u0000 \u0000 <p>This study explores the experience continuance intention of Millennial fashion enthusiasts to use luxury fashion mobile apps. We conducted a hybrid thematic, longitudinal qualitative study that included in-depth semi-structured interviews with 26 Millennials, including frequent buyers, bloggers, retailers, and researchers. The findings reveal that both hedonic and functional motivations are significant predictors of experience continuation intent. Participants were motivated by the visual appearance and innovative solutions provided by luxury fashion mobile apps, as well as the transparency, effort reduction, user interface fulfillment, and product content that were deemed functional. On the other hand, barriers to continued use included feature inefficiency and poor social connectivity for hedonic motivation; technical defects, purpose ambiguity, lack of artificial intelligence presence, and non-exclusivity for functional motivation. This study enhances the body of literature on customer experience in the luxury industry, and the findings can serve as a foundation for future research in the luxury industry and other contexts, with implications for both academia and practice.</p>\u0000 </div>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":"49 3","pages":""},"PeriodicalIF":8.6,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143809785","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Shaofeng Wang , Zhuo Sun , Huanhuan Wang , Dong Yang , Hao Zhang
{"title":"Enhancing student acceptance of artificial intelligence-driven hybrid learning in business education: Interaction between self-efficacy, playfulness, emotional engagement, and university support","authors":"Shaofeng Wang , Zhuo Sun , Huanhuan Wang , Dong Yang , Hao Zhang","doi":"10.1016/j.ijme.2025.101184","DOIUrl":"10.1016/j.ijme.2025.101184","url":null,"abstract":"<div><div>This study examines the factors influencing student acceptance of Artificial Intelligence (AI)-driven hybrid learning within higher education, specifically focusing on business education. By expanding the traditional Technology Acceptance Model (TAM) and incorporating Self-Determination Theory (SDT), this research explores the interplay between perceived playfulness, learning goal orientation, self-efficacy, and university support. The PLS-SEM and semi-structured interviews were applied to data analysis from 279 Chinese university students majoring in international business. The findings reveal that self-efficacy, emotional engagement, and university support significantly enhance students' acceptance of AI-driven hybrid learning. University support, in particular, serves as a critical moderator, amplifying the effects of self-efficacy and acceptance attitudes. The study contributes to the evolving discourse on AI integration in management education, offering insights into optimizing AI-driven hybrid learning experiences and strategies in higher education settings. These findings have implications for curriculum design, institutional support mechanisms, and pedagogical approaches in business and management education, particularly in the context of advancing technological integration and meeting employers' evolving needs.</div></div>","PeriodicalId":47191,"journal":{"name":"International Journal of Management Education","volume":"23 2","pages":"Article 101184"},"PeriodicalIF":6.0,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143807503","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Innovations in Healthcare: A systematic literature review","authors":"Sandhya Mishra, Karuna Jain","doi":"10.1016/j.jbusres.2025.115364","DOIUrl":"10.1016/j.jbusres.2025.115364","url":null,"abstract":"<div><div>The contemporary landscape demands innovations that make quality healthcare accessible and cost-effective for end-users while remaining economically viable for care providers. To understand how healthcare innovations address this dual challenge of quality and cost, we review the available evidence from a management perspective. By classifying healthcare innovations into three categories—consumer-focused, business model, and technological—we examine the literature via bibliometric and content analysis techniques based on protocol-search-appraisal-synthesis-analysis-report (PSALSAR) framework. Our findings indicate that with value co-creation as a key driver, all three types of innovations benefit both patients and healthcare providers. Consumer-focused innovations enhance care quality by incorporating patients’ perspectives, while business-model innovations address both patient satisfaction and the economic viability of care delivery. Technological innovations, too, target improved patient outcomes and reduced operational costs. This study contributes by synthesizing these insights into an integrated framework of healthcare innovations, potentially offering a roadmap for future solutions to transform healthcare delivery.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"194 ","pages":"Article 115364"},"PeriodicalIF":10.5,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143815750","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Social Media Influencers and Purchase Intention: A Review and Research Agenda","authors":"Sainaz Sardar, T. Sai Vijay","doi":"10.1111/ijcs.70046","DOIUrl":"https://doi.org/10.1111/ijcs.70046","url":null,"abstract":"<div>\u0000 \u0000 <p>Recent advancements in social media influencer marketing and growing attention from practitioners have propelled academic investigation. Owing to its enormous potential as a research domain, the influence of social media influencers on consumer purchase intention has gained increasing importance. Motivated by the diverse knowledge of this emerging stream of research, we consolidated the existing body of literature through a systematic literature review (SLR) employing SPAR-4-SLR. By integrating 76 articles published in international peer-reviewed journals between January 2011 and December 2023, our review highlights the key areas of existing research in social media influencers and purchase intention. It provides an organizing framework to assist future research. We attempted to combine the stock of knowledge through the TCCM framework to identify several theories, contexts, characteristics, and methods used in this domain. Our review highlights significant research gaps and directs future research addressing key aspects such as theories, contexts, characteristics, and methodologies. Our findings suggest that future researchers can investigate psychological theories such as social identity, social learning, and social influence theory, among others, in the context of virtual influencers, mom influencers, travel, or food influencers. Additionally, research can examine the negative effect of social media influencers on consumer purchase intention. Further researchers can use eye-tracking and facial recognition methods to gain deeper insights into social media influencers' effectiveness. Researchers from varied disciplines, such as consumer behavior, psychology, and marketing, can gain insights from this review and conduct research in the future. At the same time, practitioners can implement social media influencer marketing in their businesses.</p>\u0000 </div>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":"49 3","pages":""},"PeriodicalIF":8.6,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143818571","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Anna Prisco, Irene Ricciardi, Martina Percuoco, Vincenzo Basile
{"title":"Sustainability-driven fashion: Unpacking generation Z’s second-hand clothing purchase intentions","authors":"Anna Prisco, Irene Ricciardi, Martina Percuoco, Vincenzo Basile","doi":"10.1016/j.jretconser.2025.104306","DOIUrl":"10.1016/j.jretconser.2025.104306","url":null,"abstract":"<div><div>This investigation probes Generation Z's proclivity towards acquiring sustainable merchandise, incorporating the Normative Activation Model (NAM) and the Model of Goal-Directed Behaviour (MGB) with a specific lens on circular goods. A purposive sampling method was employed to ensure that the selected participants possessed the specific characteristics required for this study. The total sample consisted of 711 surveys, of which only 457 fully completed responses were considered for analysis. The analysis utilized in this investigation is conducted through the partial least squares structural equation modelling (PLS-SEM) approach. The findings indicate that individuals' norms and aspirations substantially sway their procurement decisions, highlighting the importance of ecological consciousness and moral adjudication in sustainable consumption. The outcomes imply that the predilections of Generation Z are driven by altruistic intentions and the intrinsic valuation of sustainability, suggesting that corporations should conform to their sustainability ethos and anticipations, particularly within the sphere of circular commodities.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"85 ","pages":"Article 104306"},"PeriodicalIF":11.0,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143808125","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Hamas's October 7 Attack: Analysis of an “Antagonistic” Crisis","authors":"Federico Toth","doi":"10.1111/puar.13955","DOIUrl":"https://doi.org/10.1111/puar.13955","url":null,"abstract":"The aim of the article is to interpret the Hamas attack of October 7, 2023 in light of crisis management theories, seeking to draw from this event some general lessons about the nature of crises, their determinants, and how they are managed. More specifically, the article addresses three questions: (1) Why did Israel underestimate the warning signs and fail to prevent the attack? (2) What decision‐making logic did the Israeli government adopt in responding to the attack? (3) What kind of crisis is the one being analyzed? In the article, it is proposed to adopt the category of “antagonistic crises,” that is of crises that are caused by human beings, who act intentionally with the stated goal of getting the other party into trouble. The logic of appropriateness is used to interpret the response to the attack by the Netanyahu government.","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"217 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143813510","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Amalesh Sharma, Tarun K. Sharma, Wyatt A. Schrock, Eli Jones
{"title":"Salesperson pricing discretion: Exploring the contingent effects and customer outcomes","authors":"Amalesh Sharma, Tarun K. Sharma, Wyatt A. Schrock, Eli Jones","doi":"10.1007/s11747-025-01093-6","DOIUrl":"https://doi.org/10.1007/s11747-025-01093-6","url":null,"abstract":"<p>There is tension among practitioners regarding whether to offer salesperson-level pricing discretion beyond discounts in B2B sales, with the literature providing mixed evidence. Using a multi-study approach, we explore the dynamics surrounding salesperson pricing discretion, addressing crucial gaps within the existing pricing discretion literature, especially concerning the contingent factors that can drive salesperson pricing discretion’s effects. Using 504,446 transactions, Study 1 offers an in-depth examination of the effects stemming from salesperson-exercised pricing discretion. Besides finding a non-linear relationship between salesperson-exercised pricing discretion and manufacturer performance, in contrast to the existing literature, which primarily considers market- and firm-level factors, the current paper identifies three pivotal salesperson-level variables that moderate the impact of exercised pricing discretion on manufacturer profitability. Study 2 extends our exploration with a field investigation focusing on pricing discretion's effects on customer-level outcomes, showing that discretion positively affects B2B customer satisfaction, purchase quantities, and downstream customer performance.</p>","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"58 1","pages":""},"PeriodicalIF":18.2,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143813904","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}