IF 3.1 4区管理学

International Transactions in Operational Research Pub Date : 2025-04-10 DOI: 10.1111/itor.70020

引用次数: 0

Religion in crisis communication: Examining the impact of stakeholder religiosity and religious language in organizational crises

IF 4.1 3区管理学

Public Relations Review Pub Date : 2025-04-10 DOI: 10.1016/j.pubrev.2025.102562

Jordan Morehouse , Lucinda L. Austin , Tyler G. Page

{"title":"Religion in crisis communication: Examining the impact of stakeholder religiosity and religious language in organizational crises","authors":"Jordan Morehouse , Lucinda L. Austin , Tyler G. Page","doi":"10.1016/j.pubrev.2025.102562","DOIUrl":"10.1016/j.pubrev.2025.102562","url":null,"abstract":"<div><div>People turn to religion during times of crisis; however, our understanding of how religious organizations should respond to crises remains limited. To address gaps in the literature concerning religious crisis communication and advance theorizing on Situational Crisis Communication Theory, this study examined the impact of religious language in SCCT crisis response strategies as well as the influence of stakeholders’ religious identity on trust and support towards the offending organization. Results from an experiment with 660 respondents in the United States suggests that stakeholders’ religious identity, religious language in crisis messages, and utilizing the prescribed SCCT response strategy predicts trust in the offending organization for preventable crises. Additionally, trust acts as a mediator between religious language, religiosity, and message strategy in supportive intentions towards the offending organization. Findings advance crisis communication theorizing regarding the use of identity-activating language in post-crisis responses and its influence on positive outcomes for the organization, and results of this study provide guidance for religious organizations embroiled in preventable crises.</div></div>","PeriodicalId":48263,"journal":{"name":"Public Relations Review","volume":"51 2","pages":"Article 102562"},"PeriodicalIF":4.1,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143807401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

In blockchain we trust: Ideologies and discourses sustaining trust in bitcoin

IF 5.7 2区管理学

Information and Organization Pub Date : 2025-04-10 DOI: 10.1016/j.infoandorg.2025.100573

Lara Pecis , Lucia Cervi , Lucas Introna

{"title":"In blockchain we trust: Ideologies and discourses sustaining trust in bitcoin","authors":"Lara Pecis , Lucia Cervi , Lucas Introna","doi":"10.1016/j.infoandorg.2025.100573","DOIUrl":"10.1016/j.infoandorg.2025.100573","url":null,"abstract":"<div><div>In this paper, we examine the discourses and ideologies that underpin trust in Bitcoin (BTC) as an algorithm-driven socio-technical system, raising critical questions about how trust is established and sustained in complex socio-technical assemblages. Through a Critical Discourse Analysis (CDA) of three significant events in the cryptocurrency, we identify two interconnected, yet sometimes contradictory, ideologies enacted through four discourses that construct specific subject positions to produce and maintain trust in Bitcoin. The first, <em>technical sovereignty</em>, reflects adherence to notions of technical utopianism. The second, which we term <em>peer-to-peer neoliberalism</em>, frames BTC as a political experiment rooted in the individualization of responsibility and risk. Our paper contributes to the existing literature by arguing that algorithm-driven technologies like BTC neither establish trust solely through their apparent technical neutrality and security nor simply replace traditional institutional mechanisms of governance, control, and interaction. Instead, they are enacted through discourses and material arrangements that require continuous maintenance. This maintenance relies on power relations enabled by these ideologies yet remains contingent upon the ongoing reinforcement of the ideologies themselves—rendering trust inherently precarious and always at risk. This insight shifts the analytical focus from the dominant emphasis in the literature on technical features, social arrangements, and user perceptions to the underlying ideological frameworks that shape these elements, as such.</div></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"35 2","pages":"Article 100573"},"PeriodicalIF":5.7,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143807128","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Strategic Response to Organizational Crisis: A Bibliometric Approach

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2025-04-10 DOI: 10.1111/1468-5973.70046

Nidhi Kumari, Rohit Raj, Vimal Kumar, Pratima Verma

引用次数: 0

Affiliative or self-defeating? Exploring the effect of humor types on customer forgiveness in the context of AI agents’ service failure

IF 10.5 1区管理学

Journal of Business Research Pub Date : 2025-04-10 DOI: 10.1016/j.jbusres.2025.115381

Yuguang Xie , Peiyu Zhou , Changyong Liang , Shuping Zhao , Wenxing Lu

{"title":"Affiliative or self-defeating? Exploring the effect of humor types on customer forgiveness in the context of AI agents’ service failure","authors":"Yuguang Xie , Peiyu Zhou , Changyong Liang , Shuping Zhao , Wenxing Lu","doi":"10.1016/j.jbusres.2025.115381","DOIUrl":"10.1016/j.jbusres.2025.115381","url":null,"abstract":"<div><div>Service failures of conversational artificial intelligence (AI) agents are common in real-world interactions. How to mitigate the negative impact of AI agent failures and improve customer forgiveness is imperative. In this study, we construct a model of the influence mechanism of affiliative and self-defeating humor types on customer forgiveness. Through four experimental studies (N = 1919), we find that AI agents expressing humor can effectively enhance customer forgiveness during service failures, with self-defeating humor having the best effect. Moreover, affiliative and self-defeating humor types can improve customers’ positive emotion and allow them to experience relief. The positive impact of AI agents expressing humor persisted in the low-severity failure condition but disappeared in the medium- and high-severity conditions. These findings extend the existing literature on AI agents expressing humor and guide online service providers to mitigate and minimize the negative effects of AI agents’ service failures.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"194 ","pages":"Article 115381"},"PeriodicalIF":10.5,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143815752","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Special issue on “Decision Support System Technology in the Artificial Intelligence Era”

IF 3.1 4区管理学

International Transactions in Operational Research Pub Date : 2025-04-10 DOI: 10.1111/itor.13625

引用次数: 0

From consumers to consumption: The socio-technical assemblage of the persona in market segmentation

IF 10.5 1区管理学

Journal of Business Research Pub Date : 2025-04-10 DOI: 10.1016/j.jbusres.2025.115387

Henna Syrjälä , Carlos Diaz Ruiz , Hanna Leipämaa-Leskinen , Harri T. Luomala

{"title":"From consumers to consumption: The socio-technical assemblage of the persona in market segmentation","authors":"Henna Syrjälä , Carlos Diaz Ruiz , Hanna Leipämaa-Leskinen , Harri T. Luomala","doi":"10.1016/j.jbusres.2025.115387","DOIUrl":"10.1016/j.jbusres.2025.115387","url":null,"abstract":"<div><div>Market segmentation is a fundamental concept in marketing research and practice, which, over the past seventy years, has become synonymous with customer segmentation—the act of classifying homogeneous consumer groups and representing them as idealized personas. However, customer segmentation and market segmentation are not identical, as the former focuses on different groups of people and the latter on strategically distinct markets. To address this issue, this paper contributes to marketing research by reclaiming market segmentation’s original meaning: distinguishing markets. Using assemblage thinking as an analytical tool, the paper proposes that socio-technical personas are proxies that represent markets as assemblages constituted by people (consumers), spaces, devices, and agendas that afford recurring practices (consumption). Drawing from an illustrative case of chocolate consumption, the study builds upon a recent ontological shift in consumer research and strategy that distributes agency from the consumer to a socio-technical assemblage that intertwines as a consumption practice is actualized.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"194 ","pages":"Article 115387"},"PeriodicalIF":10.5,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143815754","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How Do Courts Respond to the Platform Regulation Policy in Protecting Gig Workers? Evidence From Court Decisions in China

IF 3.9 3区管理学

Asia Pacific Journal of Human Resources Pub Date : 2025-04-10 DOI: 10.1111/1744-7941.70014

Pengxin Xie, Hongyu Chen, Zhengquan Cheng, Wei Fan, Shumin Ge

{"title":"How Do Courts Respond to the Platform Regulation Policy in Protecting Gig Workers? Evidence From Court Decisions in China","authors":"Pengxin Xie, Hongyu Chen, Zhengquan Cheng, Wei Fan, Shumin Ge","doi":"10.1111/1744-7941.70014","DOIUrl":"https://doi.org/10.1111/1744-7941.70014","url":null,"abstract":"<div>\u0000 \u0000 <p>Governments in many countries struggle to balance the development of the platform economy and the protection of gig workers. In China, the State Council promulgated the Guiding Opinion in August 2019, marking a shift from promoting platform development to protecting gig workers' rights. This study analyses 562 work-related injury disputes involving food delivery platforms to evaluate how courts have responded to the platform regulation policy. The results show that the Guiding Opinion has prompted courts to assign greater liability to platforms in cases involving crowd-sourced riders. However, in cases involving special delivery riders, the probability and proportion of claims have decreased since the promulgation of the policy. These findings contribute to the literature on gig workers by highlighting the impact of government policy on court rulings regarding platform employment disputes. Adopting active protection policies and rational judicial behaviour can effectively protect gig workers.</p>\u0000 </div>","PeriodicalId":51582,"journal":{"name":"Asia Pacific Journal of Human Resources","volume":"63 2","pages":""},"PeriodicalIF":3.9,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143818445","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

When thinking you’re good makes you dumber: An investigation of consumers’ earned dogmatism

IF 10.5 1区管理学

Journal of Business Research Pub Date : 2025-04-10 DOI: 10.1016/j.jbusres.2025.115351

Damien Chaney, Magali Trelohan, David Moroz

{"title":"When thinking you’re good makes you dumber: An investigation of consumers’ earned dogmatism","authors":"Damien Chaney, Magali Trelohan, David Moroz","doi":"10.1016/j.jbusres.2025.115351","DOIUrl":"10.1016/j.jbusres.2025.115351","url":null,"abstract":"<div><div>While dogmatism has been regarded as a personality trait in consumer research, this study delves into earned dogmatism, specifically dogmatism acquired by consumers through the accumulation of knowledge on a particular subject, leading to closed-minded cognition. Through a series of experiments, we demonstrate that subjective knowledge correlates with closed-mindedness. The data also indicate that objective knowledge moderates the relationship between subjective knowledge and closed-minded cognition, such that individuals exhibiting the highest degree of closed-mindedness are those with a significant miscalibration of their knowledge, characterized by low objective knowledge and high subjective knowledge. Finally, our findings underscore the paradox in which dogmatic individuals engage in word-of-mouth about a subject despite their closed-mindedness toward it. While previous research has demonstrated that consumer knowledge can have negative consequences for individuals, we suggest that these detrimental effects may also extend to the brands themselves, potentially leading to the dissemination of outdated or misleading information.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"194 ","pages":"Article 115351"},"PeriodicalIF":10.5,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143815751","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

I feel it, I buy it: Deploy AR-based product presentation to generate satisfying tactile experiences in online retail

IF 10.5 1区管理学

Journal of Business Research Pub Date : 2025-04-10 DOI: 10.1016/j.jbusres.2025.115357

Min Zhang , Yiwei Li , Yuxuan Sun , Lin Sun

{"title":"I feel it, I buy it: Deploy AR-based product presentation to generate satisfying tactile experiences in online retail","authors":"Min Zhang , Yiwei Li , Yuxuan Sun , Lin Sun","doi":"10.1016/j.jbusres.2025.115357","DOIUrl":"10.1016/j.jbusres.2025.115357","url":null,"abstract":"<div><div>The sensorialization of e-commerce environments presents a compelling strategy to mitigate the lack of tactile experiences in online shopping. Grounded in cross-modal mental imagery theory, this study investigates how online product presentation can generate satisfying tactile experiences and drive favorable consumer responses. The findings indicate that augmented reality (AR)-based product presentations generally surpass tactile priming statements in eliciting virtual touch. However, this advantage diminishes in the presence of product-interface textural dissonance, where AR and tactile priming yield comparable effects. Besides, virtual touch enhances consumers’ decision comfort, strengthens purchase intention, and fosters fond memories of online shopping experiences. Moreover, for consumers with heightened contactless service consciousness, the positive effects of virtual touch on purchase intention and memory are attenuated. This study advances research on AR-based product presentation, cross-modal mental imagery, and sensory marketing, while offering practical implications for online retailers to enhance product presentation and marketing communications within technology-mediated shopping environments.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"194 ","pages":"Article 115357"},"PeriodicalIF":10.5,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143815756","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

管理学最新文献