管理学最新文献_第7页

Brain-computer interfaces in accessible tourism 无障碍旅游中的脑机接口

IF 12.4 1区管理学

Tourism Management Pub Date : 2025-08-12 DOI: 10.1016/j.tourman.2025.105277

Guyang Lin , Mimi Li

引用次数: 0

Consumer Response to Anthropomorphism of Text-Based AI Chatbots: A Systematic Literature Review and Future Research Directions 消费者对基于文本的人工智能聊天机器人拟人化的反应：系统文献综述及未来研究方向

IF 7.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-08-12 DOI: 10.1111/ijcs.70108

Angela Greilich, Kerstin Bremser, Kirsten Wüst

{"title":"Consumer Response to Anthropomorphism of Text-Based AI Chatbots: A Systematic Literature Review and Future Research Directions","authors":"Angela Greilich, Kerstin Bremser, Kirsten Wüst","doi":"10.1111/ijcs.70108","DOIUrl":"https://doi.org/10.1111/ijcs.70108","url":null,"abstract":"<p>The rapid advancement of artificial intelligence (AI) has not only integrated chatbots like ChatGPT into everyday life but also transformed customer relations in various industries. Despite their growing adoption, research on consumer responses and preferences toward AI chatbots remains limited. Anthropomorphism, the attribution of human characteristics to nonhuman entities, plays a crucial role in shaping these interactions. This systematic literature review (SLR) analyzes 84 research articles within the theories-context-characteristics-methods (TCCM) framework to provide a comprehensive overview of consumer responses to chatbot anthropomorphism. The findings reveal predominantly positive effects, with humanlike communication styles and emotional characteristics eliciting trust, empathy, and a sense of social presence. However, negative outcomes in the form of privacy concerns and AI anxiety from overly humanlike chatbots highlight the complex nature of humanized chatbots. New generative AI models amplify these risks, widening gaps in current research. Future research should address these gaps by exploring the opportunities and challenges of generative AI, emotional adaptability, personalized communication strategies, and the role of consumer technology affinity. By focusing exclusively on text-based chatbots, this review offers a unique perspective that augments existing literature on consumer responses to AI chatbots, contributing to a better overall understanding of the underlying effects of anthropomorphism within the context of human–computer interactions.</p>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":"49 5","pages":""},"PeriodicalIF":7.6,"publicationDate":"2025-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/ijcs.70108","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144814696","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Refusing to play the game? Junior auditors and a standpoint perspective on audit quality in a Big-4 accounting firm 拒绝玩游戏？初级审计师与四大会计师事务所审计质量的立场视角

IF 5.7 2区管理学

Critical Perspectives on Accounting Pub Date : 2025-08-12 DOI: 10.1016/j.cpa.2025.102811

James Brackley , Charika Channuntapipat , Florian Gebreiter

{"title":"Refusing to play the game? Junior auditors and a standpoint perspective on audit quality in a Big-4 accounting firm","authors":"James Brackley , Charika Channuntapipat , Florian Gebreiter","doi":"10.1016/j.cpa.2025.102811","DOIUrl":"10.1016/j.cpa.2025.102811","url":null,"abstract":"<div><div>Following numerous high-profile scandals, the issue of audit quality continues to attract extensive debate among practitioners, policy makers and academics. Meanwhile, an increasingly ‘pluralistic’ multi-method literature has developed, seeking to better understand audit failure through the range of cultures and working practices in accounting firms. In this paper, we draw on the theory of ‘critical performativity’ to further our understanding of the backstage socio-technical arrangements contributing to audit failure. In elaborating on the methodology for such an approach, we conduct a multi-method ‘standpoint’ analysis from the perspective of junior auditors, following a major audit quality initiative in a Big-4 firm. Our analysis shows that the initiative not only failed to address core audit quality issues, it also exacerbated them by driving a less critical “box-ticking” approach in a “get it done at all costs” culture. We found that a significant number of trainees developed critical perspectives on auditing as they pushed back against this “box-ticking” approach and sought to place more emphasis on challenging the client. We frame these trainees as “refusing to play the game”, but note that these critical perspectives were increasingly marginalised within the firm, with the large majority of these trainees planning to leave the firm at the end of their training contracts. We suggest that these conclusions, which are drawn from critical perspectives within the firm, provide us with an important basis from which to make practical suggestions on how junior auditors can be better supported, and how their critical perspectives can be further developed.</div></div>","PeriodicalId":48078,"journal":{"name":"Critical Perspectives on Accounting","volume":"102 ","pages":"Article 102811"},"PeriodicalIF":5.7,"publicationDate":"2025-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144827193","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Health and creativity: Evidence from corporate innovation 健康与创造力：来自企业创新的证据

IF 8 1区管理学

Research Policy Pub Date : 2025-08-12 DOI: 10.1016/j.respol.2025.105310

Truc (Peter) Do , Kelvin Jui Keng Tan , Yanhui Wu

引用次数: 0

Non-algorithmic governance mechanisms of blockchain-based decentralized applications: Evidence from multiple cases 基于区块链的去中心化应用的非算法治理机制：来自多个案例的证据

IF 10.9 1区管理学

Technovation Pub Date : 2025-08-12 DOI: 10.1016/j.technovation.2025.103332

Giacomo Vella , Luca Gastaldi , Francesco Paolo Appio

{"title":"Non-algorithmic governance mechanisms of blockchain-based decentralized applications: Evidence from multiple cases","authors":"Giacomo Vella , Luca Gastaldi , Francesco Paolo Appio","doi":"10.1016/j.technovation.2025.103332","DOIUrl":"10.1016/j.technovation.2025.103332","url":null,"abstract":"<div><div>The rise of Decentralized Applications (DApps) represents a significant shift in how digital services are developed and governed, utilizing blockchain technology to eliminate central oversight and facilitate peer-to-peer interactions. While blockchain's algorithmic governance mechanisms are designed to enforce transparency and decentralization, human-driven processes—such as leadership roles, community engagement, and social norms—continue to play a pivotal role in shaping governance outcomes. This study investigates how these non-algorithmic factors influence the decentralization of DApp governance. Through a multiple case study of seven Decentralized Finance DApps, we analyze the governance structures, decision-making processes, and power dynamics at play. Our findings reveal that, despite the technological promise of decentralization, human-driven processes can reintroduce centralization risks, impacting inclusivity and decision-making. We propose an integrated governance framework that emphasizes human-driven mechanisms, contributing to the discourse on the practical realities of decentralized governance in DApps. The study offers theoretical and empirical insights into how decentralization is enacted and challenged in blockchain-based ecosystems.</div></div>","PeriodicalId":49444,"journal":{"name":"Technovation","volume":"148 ","pages":"Article 103332"},"PeriodicalIF":10.9,"publicationDate":"2025-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144827509","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Decoding authenticity judgments in ethnic restaurants: A hybrid approach for bridging cultural gatekeeper and adventurer perspectives 解码民族餐馆的真实性判断：一种连接文化守门人和冒险家视角的混合方法

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-08-12 DOI: 10.1016/j.ijhm.2025.104390

Xin-Yi Zheng , Bo-Wei Zhu , Kaiyang Wang , Gwo-Hshiung Tzeng , Lei Xiong

{"title":"Decoding authenticity judgments in ethnic restaurants: A hybrid approach for bridging cultural gatekeeper and adventurer perspectives","authors":"Xin-Yi Zheng , Bo-Wei Zhu , Kaiyang Wang , Gwo-Hshiung Tzeng , Lei Xiong","doi":"10.1016/j.ijhm.2025.104390","DOIUrl":"10.1016/j.ijhm.2025.104390","url":null,"abstract":"<div><div>In ethnic restaurants, authenticity both shapes consumers’ cultural experiences and serves as a strategic consideration for operators. There are potential gaps in the content and ways of judging authenticity among groups with different cultural proximity. Few studies have explored authenticity evaluation from both supply and demand perspectives. This study proposes a novel dual-path authenticity evaluation framework for ethnic restaurants by integrating the perspectives of cultural gatekeeper authenticity (CGA) and cultural adventurer authenticity (CAA), addressing the long-overlooked cognitive gap between supply and demand-side actors. Using a hybrid approach, the CGA evaluation framework was identified through an inductive analysis, Fuzzy Delphi Method (FDM), and Analytic Hierarchy Process (AHP), while the CAA framework was extracted from online reviews using Natural Language Processing (NLP) and inductive analysis. A quadrant analysis was applied to categorize 14 authenticity criteria and visualize priority differences between the two groups. Findings reveal that food-related factors such as taste and ingredients are highly valued by both groups, forming the ‘mutual concern area’ quadrant. The ‘adventurer cares’ quadrant indicates opportunities for improving user experience, whereas the ‘gatekeeper cares’ quadrant reflects culturally symbolic elements that require strategic resource balancing. The ‘double low priority’ quadrant allows creative flexibility without compromising core authenticity. The integrated framework contributes to theoretically extending the conceptualization of authenticity within a multi-actor context. Furthermore, the proposed hybrid approach can help managers both understand authenticity expectations across groups and make prioritized strategies to bridge perceptual gaps within the constraints of resources.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104390"},"PeriodicalIF":8.3,"publicationDate":"2025-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144827467","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The dynamic impact of electronic word-of-mouth (eWOM) in the movie market lifecycle: the moderating role of key creators’ activity on movie attendance 电影市场生命周期中电子口碑的动态影响：关键创作者活动对电影上座率的调节作用

IF 13.1 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2025-08-12 DOI: 10.1016/j.jretconser.2025.104473

Qi Wang , Xiaoqian Fan , Wen Zhang

{"title":"The dynamic impact of electronic word-of-mouth (eWOM) in the movie market lifecycle: the moderating role of key creators’ activity on movie attendance","authors":"Qi Wang , Xiaoqian Fan , Wen Zhang","doi":"10.1016/j.jretconser.2025.104473","DOIUrl":"10.1016/j.jretconser.2025.104473","url":null,"abstract":"<div><div>In a digital environment highly penetrated by social media, audiences' movie consumption decisions increasingly rely on online information, especially electronic word-of-mouth (eWOM) and the performance of the key creators. This study builds a “signal-route” model based on signal theory and the elaboration likelihood model (ELM). The model reveals how eWOM and key creators' activity dynamically influence attendance across the movie market lifecycle through central and peripheral routes. Based on 210,284 pieces of movie-related data, we used an OLS regression model to test the impact of eWOM and the moderating role of key creators' activity. The results show that: (1) eWOM, as a central route signal, has a significant impact on attendance at all stages of the lifecycle, but its intensity changes over time; (2) The key creators' activity, as a peripheral route signal, significantly affects attendance in the early stages of movie market lifecycle, but its effect weakens in the later stage. (3) Key creators’ activity moderates the effects of volume, length, positive and anticipation, while its moderating effects on expertise and valence are not significant. This study enriches the application of signal theory and ELM in dynamic information environments and provides insights into movie marketing strategies.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"88 ","pages":"Article 104473"},"PeriodicalIF":13.1,"publicationDate":"2025-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144831090","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Understanding Tourist Psychology in Travel Livestreaming: The Lens From Flow and Inspiration 了解旅游直播中的游客心理：从流动和灵感的镜头

IF 5.7 3区管理学

International Journal of Tourism Research Pub Date : 2025-08-12 DOI: 10.1002/jtr.70099

Jingjing Wang, Christy Ying Ni Liu, C. Michael Hall, Zhengan Zhu, Sara Naderi Koupaei

{"title":"Understanding Tourist Psychology in Travel Livestreaming: The Lens From Flow and Inspiration","authors":"Jingjing Wang, Christy Ying Ni Liu, C. Michael Hall, Zhengan Zhu, Sara Naderi Koupaei","doi":"10.1002/jtr.70099","DOIUrl":"https://doi.org/10.1002/jtr.70099","url":null,"abstract":"<div>\u0000 \u0000 <p>The rise of livestreaming as a promotional tool has increasingly attracted scholars to focus on the impact of livestreaming on tourism destination marketing and tourists' psychology, including perception. This study examines the effect of informativeness and interactivity on tourist flow, inspiration, and travel intention in travel livestreaming. Through 344 valid survey-based data, this study empirically found that informativeness has a slightly stronger influence on flow and inspiration than interactivity. Compared to interactivity, informativeness has a stronger effect on travel intention. This study also found that flow and inspiration play positive mediation roles in travel livestreaming. This study contributes to developing inspiration theory and Media Richness theory, confirming that these theories are appropriate for understanding the underlying consumer behavior of livestreaming. Furthermore, this study also provides empirical evidence for managers to better understand how inspiration and flow connect livestreaming with visitor behavior.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 4","pages":""},"PeriodicalIF":5.7,"publicationDate":"2025-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144832828","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Using computer vision to measure design similarity: An application to design rights 用计算机视觉测量设计相似度：在设计权利中的应用

IF 8 1区管理学

Research Policy Pub Date : 2025-08-12 DOI: 10.1016/j.respol.2025.105309

Egbert Amoncio , Tian Chan , Cornelia Storz

引用次数: 0

Fits like a glove? Knowledge and use of size finders and high-end fashion retail returns 像手套一样合适吗？了解和使用尺寸查找器和高端时尚零售退货

IF 15.5 1区管理学

Journal of Innovation & Knowledge Pub Date : 2025-08-12 DOI: 10.1016/j.jik.2025.100779

Pankaj C. Patel , Stefan Karlsson , Pejvak Oghazi

{"title":"Fits like a glove? Knowledge and use of size finders and high-end fashion retail returns","authors":"Pankaj C. Patel , Stefan Karlsson , Pejvak Oghazi","doi":"10.1016/j.jik.2025.100779","DOIUrl":"10.1016/j.jik.2025.100779","url":null,"abstract":"<div><div>With returns imposing a growing burden on retail supply chains, major e-commerce platforms are increasingly implementing size recommendations to curb returns. Based on a fit valence and fit reference framework, we test whether customers using the size finder are more likely or less likely to return products. We use confidential data from a major fashion e-commerce platform in Sweden that introduced a size finder based on customer-supplied information on weight, build, hips, waist, shoulders, leg-to-torso length, and body shape. In a sample of 496,365 items ordered by 75,707 customers from 113 countries between July 2015 to April 2022, those using the size finder are 0.65% more likely to return an item. The findings are robust to a variety of econometrics tests. Furthermore, machine learning analysis based on gradient boosted trees shows that size finder is among the least important features in predicting returns. However, for each unit quarterly increase in the use of the size finder with purchased items, the customer lifetime value (CLV) increases by 7.51% in the next quarter and 5.53% in the subsequent quarter. Post-hoc interviews with executives in the e-commerce sector demonstrated that, when implementing size recommendation tools, managers in fashion retailers must weigh a small increase in returns against higher CLV from repeat customers.</div></div>","PeriodicalId":46792,"journal":{"name":"Journal of Innovation & Knowledge","volume":"10 5","pages":"Article 100779"},"PeriodicalIF":15.5,"publicationDate":"2025-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144831604","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0