Skilling up a workforce in neoliberal times: a case study of professional learning in Neighbourhood Houses in Australia

ABSTRACT Neighbourhood Houses in Australia are community place-based organisations that provide education, support services, and develop responses to local issues with local communities. The practices within Neighbourhood Houses are informed by community development. Yet knowledge, understanding and practices of community development vary across the workforce. In 2019, Neighbourhood Houses Victoria commenced a programme of professional learning for the workforce. This paper draws on data from an impact evaluation and examines the benefits and barriers to embedding a professional learning programme in community development within its workforce. Using practice theory to examine the tensions and contradictions inherent in delivering professional learning in neoliberal times of managerialism and accountability in not-for-profit organisations. The contradictions of practice will resonate with organisations seeking to implement a professional learning across a broad range of human service organisations such as settlement houses, human services and community education settings. We claim most not-for-profit workforces are impacted by the discursive practices of neoliberalism such as contractual arrangements and the adoption of business practices to comply with funding requirements. These compliance requirements contrast with the philosophy and practices of community development and have the potential to impact on professional learning and the practices within these workplaces.