在每个人都完美的地方分享错误——两家咨询公司的文化、情感动力和错误分享
IF 4.3
2区 管理学
Q2 MANAGEMENT
引用次数: 4
摘要
复杂业务服务的提供者通常专注于创造积极的体验和情感，以管理客户的印象和顾问的自尊。然而，这带来了挑战……本文章由计算机程序翻译，如有差异，请以英文原文为准。
Sharing Errors Where Everyone Is Perfect—Culture, Emotional Dynamics, and Error Sharing in Two Consulting Firms
Providers of complex business services often focus on creating positive experiences and emotions to manage their clients’ impressions and their consultants’ self-esteem. This, however, creates chal...
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来源期刊
Academy of Management Discoveries
MANAGEMENT-
CiteScore
10.00
自引率
3.20%
发文量
40
期刊介绍：
The mission of AMD is to publish phenomenon-driven empirical research that theories of management and organizations neither adequately predict nor explain. Data on these poorly-understood phenomena can come from any source, including ethnographic observations, lab and field experiments, field surveys, meta-analyses, construct validation research, and replication studies. AMD welcomes exploratory research at the pre-theory stage of knowledge development, where it is premature to specify hypotheses, and which generates surprising findings likely to stimulate and guide further exploration and analysis. This research must be grounded in rigorous state-of-the-art methods, present strong and persuasive evidence, and offer interesting and important implications for management theory and practice. Read the Discoveries FAQs.
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