Students as Consumers: Retaining Engineering Students by Designing Learner-Centric Courses of Value

Abstract The global economy’s dependency upon engineers is exacerbated by a lack of qualified engineers. Most engineering students fail to complete the credential. According to the American Society for Engineering Education (2018), the high dropout rate has been correlated to satisfaction with the learning experience. Investigation of an international accelerated blended distance program designed for adult learners at a large southwestern university requiring a redesign of courses was selected for this study. The researchers wanted to identify the key components of satisfaction and student engagement, then develop an equitable instructional design model. The mixed-methods study utilized the three elements of the Community of Inquiry as the theoretical lens. The study attempted to identify the key course characteristics which could increase satisfaction and reduce dropout rates. Design components, grades, and satisfaction rates were studied. Performance data (grades) were examined and indicated no significant correlation between grades and satisfaction. Six suggested areas for enhancement were faculty interaction, authenticity, student-to-student engagement, feedback, multimedia, and homework. Through an evaluation of the quality of the courses and satisfaction, design standards could be established, resulting in quality-of-life enhancement.