Artificial intelligence awareness, career resilience, job insecurity and behavioural outcomes.

Objective: As artificial intelligence has developed over the years, it has significantly influenced society as it has assisted people with their everyday lives. However, from the workplace perspective as artificial intelligence can help increase performance, it can also allow employees to perceive that their jobs can someday be replaced by it. Thus, the study explored the proximal and distal outcomes of artificial intelligence awareness on job insecurity, task performance and deviant behaviour as well as the moderating role of career resilience for the relationship between artificial intelligence awareness and job insecurity.

Method: Data were collected through a self-administered survey over three intervals. Participants were full-time office employees residing in South Korea.

Results: This study found that job insecurity mediated the relationships between artificial intelligence awareness and both task performance and deviant behaviour. Furthermore, career resilience moderated the relationship between artificial intelligence awareness and job insecurity.

Conclusions: Although technological advancements are intended to improve organisational outcomes, the study revealed that employees can develop negative perceptions of AI, leading to adverse workplace outcomes, such as increased job insecurity, deviant behaviour and decreased task performance. Furthermore, the study found career resilience to moderate the relationship between AI and job insecurity which then was found to mediate the model. These findings contribute to the existing literature and provide valuable insights for organisations aiming to mitigate the negative effects of AI.