结合业务流程管理和精益生产,改善信息和文件流程:案例研究

IF 4.5 3区 管理学 Q1 BUSINESS
Rodrigo Calçado, Liliana Ávila, Maria J. Rosa
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引用次数: 0

摘要

设计/方法/途径为此,我们对一家大型风力叶片制造公司进行了案例研究,将业务流程管理(BPM)与精益生产(LM)工具和实践相结合,改善了与质量检查和质量控制流程相关的信息和文件流程。BPM 生命周期可用于指导整个改进过程,而 LM 工具则可用于在特定点采取行动,重点是过程分析和实施阶段。结果表明,LM 可以用来支持 BPM 生命周期的某些阶段。此外,LM 还有助于识别与质量管理流程相关的信息流和文档流中的精益浪费,并有助于选择支持流程改进的方法和工具。原创性/价值本研究是首次报告使用 LM 工具和实践作为 BPM 方法的补充,以支持大型制造企业改进与质量管理相关的信息流和文档流。这项研究提供了经验证据,证明这两种持续改进方法在目标和愿景方面并非互不相容,而是可以相辅相成,从而丰富了相关文献。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Combining business process management and lean manufacturing to improve information and documentation flows: a case study

Purpose

The objective of this work is to demonstrate how the use of a business process management (BPM) methodology reinforced with the use of lean manufacturing (LM) tools and practices enhances information and documentation flows.

Design/methodology/approach

For this purpose, a case study on a large wind blade manufacturing company is described, in which BPM and LM were combined to improve information and documentation flows associated to the process of quality inspections and quality controls.

Findings

The joint use of BPM and LM strongly contributed to the improvement of information and documentation flows. The BPM lifecycle can be used to guide the entire improvement process, while LM tools can be used to act at specific points with an emphasis in the process analysis and implementation phases. Thus, LM complements a BPM approach leading to significant process improvements.

Practical implications

The results show that LM can be used to support some phases of the BPM lifecycle. Furthermore, LM can contribute to identify lean waste in information and documentation flows associated to quality management processes and help in the selection of methods and tools to support process improvements.

Originality/value

This study is one of the first reporting the use of LM tools and practices as complementary to the BPM methodology to support the improvement of information and documentation flows associated to quality management in a large manufacturing company. This research enriches the literature by presenting empirical evidence that these two continuous improvement approaches are not incompatible in their objectives and visions and can complement each other.

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来源期刊
CiteScore
8.60
自引率
9.80%
发文量
58
期刊介绍: Business processes are a fundamental building block of organizational success. Even though effectively managing business process is a key activity for business prosperity, there remain considerable gaps in understanding how to drive efficiency through a process approach. Building a clear and deep understanding of the range process, how they function, and how to manage them is the major challenge facing modern business. Business Process Management Journal (BPMJ) examines how a variety of business processes intrinsic to organizational efficiency and effectiveness are integrated and managed for competitive success. BPMJ builds a deep appreciation of how to manage business processes effectively by disseminating best practice. Coverage includes: BPM in eBusiness, eCommerce and eGovernment Web-based enterprise application integration eBPM, ERP, CRM, ASP & SCM Knowledge management and learning organization Methodologies, techniques and tools of business process modeling, analysis and design Techniques of moving from one-shot business process re-engineering to continuous improvement Best practices in BPM Performance management Tools and techniques of change management BPM case studies.
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