绩效、战略知识管理和精益六西格玛之间的联系。来自医疗机构的见解

IF 3.2 4区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Knowledge Management Research & Practice Pub Date : 2023-05-30 DOI:10.1080/14778238.2023.2219852

Nicola Capolupo, Angelo Rosa, Paola Adinolfi

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引用次数: 0

摘要

摘要知识管理是帮助医疗机构在当今不断发展的环境中保持竞争力和提供高质量服务的基石。精益和六西格玛(LSS)方法通过采用更高效、更精简、更准确的以患者为中心的流程，帮助组织提高质量绩效(QP)。尽管如此，如果这些方法被用于解决单个问题，而不是作为组织战略的一部分，它们很可能是无效和浪费的。由于其对人力资源的关注，战略知识管理(SKM)可以作为确保卫生组织中LSS成功以及实现质量计划持续改进的一个立场。因此，本研究通过组织层面的系统信息共享来研究质量计划改进方法的有效性。关键词:战略知识管理、组织绩效、质量绩效、六西格玛组织、组织驱动因素、披露声明作者未报告潜在利益冲突。

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The liaison between performance, strategic knowledge management, and lean six sigma. Insights from healthcare organizations

ABSTRACTKnowledge Management is a cornerstone to assisting health organisations in staying competitive and providing high-quality services in today’s constantly evolving scenario. Lean and Six Sigma (LSS) approaches help organisations improve their Quality Performance (QP) by employing more efficient, streamlined, and accurate patient-centric processes. Nonetheless, if these methods are implemented to address a single issue rather than as part of an organisational strategy, they are likely to be ineffective and wasteful. As a result of its focus on human resources, Strategic Knowledge Management (SKM) might serve as a standpoint in ensuring LSS success in health organisations as well as in achieving consistent improvement in QP. Therefore, this study investigates the efficacy of QP improvement methodologies through systematic information sharing at the organisational level.KEYWORDS: Strategic Knowledge ManagementOrganizational performanceQuality performanceLean six sigmaLean organizationsOrganizational drivers Disclosure statementNo potential conflict of interest was reported by the authors.

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来源期刊

Knowledge Management Research & Practice Multiple-

CiteScore

7.00

自引率

15.60%

发文量

期刊介绍： Knowledge management is a term that has worked its way into the mainstream of both academic and business arenas since it was first coined in the 1980s. Interest has increased rapidly during the last decade and shows no signs of abating. The current state of the knowledge management field is that it encompasses four overlapping areas: •Managing knowledge (creating/acquiring, sharing, retaining, storing, using, updating, retiring) •Organisational learning •Intellectual capital •Knowledge economics Within (and across) these, knowledge management has to address issues relating to technology, people, culture and systems.