建立可靠性讨论小组:客户/供应商关系

W. K. Gladden
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引用次数: 0

摘要

在1993年的研讨会上,Bob Thomas强调了客户观点的变化,他认为这是转向BIR所必需的。虽然他关注的是客户,但作为可靠性工程师,他确实指出了两个关键问题:1)BIR意味着发展战略合作伙伴关系,2)受过良好教育的客户是最好的合作伙伴。考虑到这些想法,小组讨论的目的是考虑在客户和供应商之间发展的观点紧张,并确定我们作为供应商如何管理这种紧张关系。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
BUILDING-IN RELIABILITY DISCUSSION GROUP: CUSTOMER/SUPPLIER RELATIONSHIPS
At the 1993 Workshop, Bob Thomas hghlighted the changes in customer viewpoint he: believed were necessary in moving to BIR. Although he focused on customers, he did note two critical issues for us as reliability engineers: 1) BIR means developing strategic partnerships, and 2) An educated customer makes the best partner. With these ideas in mind, the aim of the goup discussions was to consider the tension in viewpoints that develops between customers and suppliers and determine how we as suppliers manage that tension..
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