Daily relationships between job insecurity and emotional labor amid COVID-19: Mediation of ego depletion and moderation of off-job control and work-related smartphone use.

IF 5.9 1区 心理学 Q1 PSYCHOLOGY, APPLIED
Won-Moo Hur, Yuhyung Shin
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引用次数: 1

Abstract

The economic recession in the service sector during the COVID-19 pandemic has jeopardized service employees' job security. While the daily fluctuations of perceived job insecurity may have implications for service employees' emotional labor, the day-to-day relationship between these two variables and their mediating and moderating mechanisms in the pandemic context remain unknown. To fill this gap, our research examined the day-level relationship between job insecurity perceptions, ego depletion, and emotional labor, as well as the moderating effects of overnight off-job control and work-related smartphone use. To assess these relationships, we conducted two daily studies during the COVID-19 pandemic. In study 1 (March-April 2020), 135 service employees responded to morning and evening online surveys for five workdays. In study 2 (June 2022), which administered morning and evening online surveys to 90 flight attendants for five workdays, work-related COVID-19 exposure risk was controlled in the analyses. The results of the two studies demonstrated that on a day when service employees perceived a high level of job insecurity, they felt ego-depleted, which, in turn, was associated with decreased deep acting and increased surface acting. Post hoc findings indicated a significant three-way interaction between off-job control, off-job work-related smartphone use, and daily job insecurity, such that the job insecurity-ego depletion-emotional labor was most pronounced when off-job control was low and off-job work-related smartphone use was high. (PsycInfo Database Record (c) 2023 APA, all rights reserved).

新冠肺炎背景下工作不安全感与情绪劳动的日常关系:自我耗竭的中介作用、下班控制和工作相关智能手机使用的调节作用
新型冠状病毒感染症(COVID-19病毒)大流行期间,服务业的经济萧条危及了服务业员工的就业保障。虽然感知到的工作不安全感的日常波动可能对服务员工的情绪劳动产生影响,但这两个变量之间的日常关系及其在大流行背景下的中介和调节机制仍然未知。为了填补这一空白,我们的研究考察了工作不安全感、自我耗竭和情绪劳动之间的关系,以及夜间下班控制和与工作相关的智能手机使用的调节作用。为了评估这些关系,我们在COVID-19大流行期间进行了两项每日研究。在研究1中(2020年3月至4月),135名服务员工在五个工作日的早晚在线调查中做出了回应。在研究2(2022年6月)中,对90名空乘人员进行了为期5个工作日的早晚在线调查,分析中控制了与工作相关的COVID-19暴露风险。这两项研究的结果表明,当服务业员工感到高度的工作不安全感时,他们会感到自我枯竭,这反过来又与深层行为减少和表面行为增加有关。事后调查结果表明,在工作控制、与工作相关的智能手机使用和日常工作不安全感之间存在显著的三向交互作用,即当工作控制低、与工作相关的智能手机使用高时,工作不安全感-自我消耗-情绪劳动最为明显。(PsycInfo数据库记录(c) 2023 APA,版权所有)。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
8.20
自引率
5.90%
发文量
46
期刊介绍: Journal of Occupational Health Psychology offers research, theory, and public policy articles in occupational health psychology, an interdisciplinary field representing a broad range of backgrounds, interests, and specializations. Occupational health psychology concerns the application of psychology to improving the quality of work life and to protecting and promoting the safety, health, and well-being of workers. This journal focuses on the work environment, the individual, and the work-family interface.
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