Collective emotional labor and subgroup dynamics in global virtual teams: a dramaturgical perspective

IF 1.1 Q4 MANAGEMENT
Tamar Parush, Nurit Zaidman
{"title":"Collective emotional labor and subgroup dynamics in global virtual teams: a dramaturgical perspective","authors":"Tamar Parush, Nurit Zaidman","doi":"10.1080/00208825.2023.2230418","DOIUrl":null,"url":null,"abstract":"Abstract Emotional labor is a performance of job-required emotions, staged before an audience. Typically, this performance is not only individual but also collective in nature: it is an emotional display put on jointly by teams of employees. And yet, research into emotional labor has tended to neglect its collective aspects, analyzing it primarily as an individual rather than as a group act. This study aims to redress this gap. Drawing on Goffman’s dramaturgical analysis of social groups as “performance teams,” we reframe emotional labor as a collaborative performance at the group level. We then apply this framework to examine the intricacies of collective emotional labor between national subgroups in global virtual teams (GVTs), which communicate both cross-culturally and virtually. Based on semi-structured interviews with members of Indian-Israeli virtual teams in high-tech organizations, we show that each national subgroup in GVTs acts as an “emotional performance team” in front of the other subgroup/s as an audience; that this emotional labor tends to be suppressive rather than expressive and shallow rather than deep; and that the collective, suppressive, and shallow character of this emotional labor might fuel a paradoxical vicious cycle that exacerbates ethnocentrism and estrangement between national subgroups in GVTs rather than alleviating them.","PeriodicalId":55644,"journal":{"name":"INTERNATIONAL STUDIES OF MANAGEMENT & ORGANIZATION","volume":null,"pages":null},"PeriodicalIF":1.1000,"publicationDate":"2023-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"INTERNATIONAL STUDIES OF MANAGEMENT & ORGANIZATION","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/00208825.2023.2230418","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"MANAGEMENT","Score":null,"Total":0}
引用次数: 0

Abstract

Abstract Emotional labor is a performance of job-required emotions, staged before an audience. Typically, this performance is not only individual but also collective in nature: it is an emotional display put on jointly by teams of employees. And yet, research into emotional labor has tended to neglect its collective aspects, analyzing it primarily as an individual rather than as a group act. This study aims to redress this gap. Drawing on Goffman’s dramaturgical analysis of social groups as “performance teams,” we reframe emotional labor as a collaborative performance at the group level. We then apply this framework to examine the intricacies of collective emotional labor between national subgroups in global virtual teams (GVTs), which communicate both cross-culturally and virtually. Based on semi-structured interviews with members of Indian-Israeli virtual teams in high-tech organizations, we show that each national subgroup in GVTs acts as an “emotional performance team” in front of the other subgroup/s as an audience; that this emotional labor tends to be suppressive rather than expressive and shallow rather than deep; and that the collective, suppressive, and shallow character of this emotional labor might fuel a paradoxical vicious cycle that exacerbates ethnocentrism and estrangement between national subgroups in GVTs rather than alleviating them.
全球虚拟团队中的集体情绪劳动和子群体动态:一个戏剧的视角
情绪劳动是一种工作所需情绪的表现,在观众面前上演。通常,这种表演不仅是个人的,而且是集体的:这是一种由员工团队共同表演的情感展示。然而,对情绪劳动的研究往往忽视了它的集体方面,主要是将其作为个人而不是群体行为来分析。本研究旨在弥补这一差距。根据戈夫曼对社会群体作为“表演团队”的戏剧分析,我们将情绪劳动重新定义为群体层面的合作表演。然后,我们应用这一框架来研究全球虚拟团队(gvt)中国家子群体之间的集体情绪劳动的复杂性,这些团队进行跨文化和虚拟的沟通。基于对高科技组织中印度-以色列虚拟团队成员的半结构化访谈,我们发现gvt中的每个国家子群体作为观众在其他子群体面前充当“情感表演团队”;这种情绪劳动往往是压抑的,而不是表达的,是浅的而不是深的;这种情绪劳动的集体性、压抑性和肤浅性可能会助长一种矛盾的恶性循环,加剧gvat中民族中心主义和民族子群体之间的隔阂,而不是缓解它们。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
CiteScore
2.60
自引率
14.30%
发文量
13
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信