A qualitative exploration of trust in the contemporary workplace

IF 3.6 4区 心理学 Q1 PSYCHOLOGY, MULTIDISCIPLINARY
Sarah Fischer, A. Walker
{"title":"A qualitative exploration of trust in the contemporary workplace","authors":"Sarah Fischer, A. Walker","doi":"10.1080/00049530.2022.2095226","DOIUrl":null,"url":null,"abstract":"ABSTRACT Objective The Australian work environment is changing rapidly, as employees and leaders are becoming used to a blend between a virtual and face-to-face workplace. In this context, this research aimed to explore how leaders build and sustain trust in the contemporary workplace. Method Critical incident technique was used in interviews with employees and a constructivist grounded theory approach via reflexive and coding thematic analysis was used to interpret the results. Thirty-eight participants were interviewed based on purposive sampling from virtual and face-to-face work environments and were asked about their experiences with trust in direct managers and senior leaders. Results Employing an inductive approach, this research found an explicit behavioural component and an interpersonal relationship component, thus reinforcing organisational trust multidimensionality. The role of communication, exposure and relationships were highlighted as critical in virtual work environments, regardless of leader type. Conclusion Using a qualitative research design enabled greater clarity of what constitutes organisational trust in the contemporary workplace. Implications for organisational trust theory are also discussed. KEY POINTS What is already known about this topic: Trust in the workplace has been difficult to define. Trust in the workplace is essential for organisational performance. Trust between employees and leaders is of particular importance and worth examination. What this topic adds: The work environment has changed forever, and this influences how trust is developed and maintained between employees and leaders. Trust in the contemporary work environment of a blended virtual and face-to-face context comprises a behavioural and relational component. Exposure, communication and strong relationships between employees and leaders are essential for trust in a virtual work context, regardless of leader type.","PeriodicalId":8871,"journal":{"name":"Australian Journal of Psychology","volume":" ","pages":""},"PeriodicalIF":3.6000,"publicationDate":"2022-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"4","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Australian Journal of Psychology","FirstCategoryId":"102","ListUrlMain":"https://doi.org/10.1080/00049530.2022.2095226","RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"PSYCHOLOGY, MULTIDISCIPLINARY","Score":null,"Total":0}
引用次数: 4

Abstract

ABSTRACT Objective The Australian work environment is changing rapidly, as employees and leaders are becoming used to a blend between a virtual and face-to-face workplace. In this context, this research aimed to explore how leaders build and sustain trust in the contemporary workplace. Method Critical incident technique was used in interviews with employees and a constructivist grounded theory approach via reflexive and coding thematic analysis was used to interpret the results. Thirty-eight participants were interviewed based on purposive sampling from virtual and face-to-face work environments and were asked about their experiences with trust in direct managers and senior leaders. Results Employing an inductive approach, this research found an explicit behavioural component and an interpersonal relationship component, thus reinforcing organisational trust multidimensionality. The role of communication, exposure and relationships were highlighted as critical in virtual work environments, regardless of leader type. Conclusion Using a qualitative research design enabled greater clarity of what constitutes organisational trust in the contemporary workplace. Implications for organisational trust theory are also discussed. KEY POINTS What is already known about this topic: Trust in the workplace has been difficult to define. Trust in the workplace is essential for organisational performance. Trust between employees and leaders is of particular importance and worth examination. What this topic adds: The work environment has changed forever, and this influences how trust is developed and maintained between employees and leaders. Trust in the contemporary work environment of a blended virtual and face-to-face context comprises a behavioural and relational component. Exposure, communication and strong relationships between employees and leaders are essential for trust in a virtual work context, regardless of leader type.
当代职场信任的定性探索
摘要目标澳大利亚的工作环境正在迅速变化,因为员工和领导者已经习惯了虚拟和面对面的工作环境。在这种背景下,本研究旨在探索领导者如何在当代工作场所建立和维持信任。方法采用关键事件技术对员工进行访谈,并采用基于建构主义的理论方法,通过反身和编码主题分析来解释结果。38名参与者根据虚拟和面对面的工作环境中的有目的的抽样进行了访谈,并被问及他们对直接经理和高级领导的信任经历。结果采用归纳法,本研究发现了显性行为成分和人际关系成分,从而增强了组织信任的多维性。沟通、曝光和关系的作用在虚拟工作环境中被强调为至关重要,无论领导者类型如何。结论采用定性研究设计,可以更清楚地了解什么是当代工作场所的组织信任。还讨论了对组织信任理论的启示。关键点关于这个话题已经知道的是:工作场所的信任很难定义。对工作场所的信任对组织绩效至关重要。员工和领导者之间的信任尤为重要,值得检验。本主题补充道:工作环境已经发生了永久性的变化,这影响了员工和领导者之间如何建立和保持信任。在虚拟和面对面的混合环境中,对当代工作环境的信任包括行为和关系组成部分。无论领导者类型如何,员工和领导者之间的接触、沟通和牢固的关系对于虚拟工作环境中的信任至关重要。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
Australian Journal of Psychology
Australian Journal of Psychology PSYCHOLOGY, MULTIDISCIPLINARY-
CiteScore
5.50
自引率
0.00%
发文量
19
期刊介绍: Australian Journal of Psychology is the premier scientific journal of the Australian Psychological Society. It covers the entire spectrum of psychological research and receives articles on all topics within the broad scope of the discipline. The journal publishes high quality peer-reviewed articles with reviewers and associate editors providing detailed assistance to authors to reach publication. The journal publishes reports of experimental and survey studies, including reports of qualitative investigations, on pure and applied topics in the field of psychology. Articles on clinical psychology or on the professional concerns of applied psychology should be submitted to our sister journals, Australian Psychologist or Clinical Psychologist. The journal publishes occasional reviews of specific topics, theoretical pieces and commentaries on methodological issues. There are also solicited book reviews and comments Annual special issues devoted to a single topic, and guest edited by a specialist editor, are published. The journal regards itself as international in vision and will accept submissions from psychologists in all countries.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信