Unravelling t-KIBS performance: leadership, organisational culture, and learning as boosters of service innovation

IF 3.2 4区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Knowledge Management Research & Practice Pub Date : 2022-07-27 DOI:10.1080/14778238.2022.2096510

Ederson Bomm, Linda Jessica De Montreuil Carmona, Giancarlo Gomes

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引用次数: 5

Abstract

ABSTRACT The search for better organisational performance requires leaders to promote knowledge-based solutions, encouraging a culture focused on continuous learning, with innovation as the key to increasing competitiveness. Organisations that use intensive knowledge based on technology -t-KIBS- play an important role in the creation, transfer, and integration of knowledge, facilitating innovation for their customers. The objective of this study was to assess the joint influence of transformational leadership, organisational culture, organisational learning, and service innovation on the firm performance of tech firms. This quantitative, survey-typed, and cross-sectional research was conducted in a sample of 242 t-KIBS firms. For data analysis, we used structural equations modelling by partial least squares. Our findings suggest that transformational leadership positively influences organisational culture and learning, which positively influence service innovation and organisational performance. Therefore, to overcome market challenges, surprise customers, and improve organisational performance and innovativeness, t-KIBS leaders must stimulate employees, improving organisational learning capability.

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揭开t-KIBS绩效的面纱：领导力、组织文化和学习是服务创新的助推器

摘要寻求更好的组织绩效需要领导者推广基于知识的解决方案，鼓励建立一种专注于持续学习的文化，创新是提高竞争力的关键。使用基于技术的密集型知识（t-KIBS）的组织在知识的创造、转移和整合中发挥着重要作用，促进了客户的创新。本研究的目的是评估转型领导力、组织文化、组织学习和服务创新对科技公司绩效的共同影响。这项定量、调查类型和横断面研究是在242家t-KIBS公司的样本中进行的。对于数据分析，我们使用偏最小二乘法进行结构方程建模。我们的研究结果表明，变革型领导对组织文化和学习产生了积极影响，而组织文化和教育对服务创新和组织绩效产生了积极的影响。因此，为了克服市场挑战，给客户带来惊喜，提高组织绩效和创新能力，t-KIBS领导者必须激励员工，提高组织学习能力。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Knowledge Management Research & Practice Multiple-

CiteScore

7.00

自引率

15.60%

发文量

期刊介绍： Knowledge management is a term that has worked its way into the mainstream of both academic and business arenas since it was first coined in the 1980s. Interest has increased rapidly during the last decade and shows no signs of abating. The current state of the knowledge management field is that it encompasses four overlapping areas: •Managing knowledge (creating/acquiring, sharing, retaining, storing, using, updating, retiring) •Organisational learning •Intellectual capital •Knowledge economics Within (and across) these, knowledge management has to address issues relating to technology, people, culture and systems.