{"title":"Employee frustration with information systems: Appraisals and resources","authors":"Helena V. González-Gómez , Sarah Hudson","doi":"10.1016/j.emj.2023.03.004","DOIUrl":null,"url":null,"abstract":"<div><p>Frustration experiences have important organizational and individual consequences, particularly in today's workplaces strongly reliant on information systems (IS). However, recent research has neglected the importance of this emotion in organizations. We propose a model of frustration with IS that considers its IS-related antecedents, consequences, and potential moderators. Drawing arguments from appraisal theory and conservation of resources theory, we propose a characterization of frustration through cognitive appraisals of IS in organizations. We suggest that both positive and negative responses to frustration can occur depending on its degree of activation, as well as individual and contextual factors, thus providing a holistic model of the IS frustration experience.</p></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"42 3","pages":"Pages 425-436"},"PeriodicalIF":7.5000,"publicationDate":"2024-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"European Management Journal","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0263237323000415","RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"BUSINESS","Score":null,"Total":0}
引用次数: 0
Abstract
Frustration experiences have important organizational and individual consequences, particularly in today's workplaces strongly reliant on information systems (IS). However, recent research has neglected the importance of this emotion in organizations. We propose a model of frustration with IS that considers its IS-related antecedents, consequences, and potential moderators. Drawing arguments from appraisal theory and conservation of resources theory, we propose a characterization of frustration through cognitive appraisals of IS in organizations. We suggest that both positive and negative responses to frustration can occur depending on its degree of activation, as well as individual and contextual factors, thus providing a holistic model of the IS frustration experience.
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The European Management Journal (EMJ) stands as a premier scholarly publication, disseminating cutting-edge research spanning all realms of management. EMJ articles challenge conventional wisdom through rigorously informed empirical and theoretical inquiries, offering fresh insights and innovative perspectives on key management themes while remaining accessible and engaging for a wide readership.
EMJ articles embody intellectual curiosity and embrace diverse methodological approaches, yielding contributions that significantly influence both management theory and practice. We actively seek interdisciplinary research that integrates distinct research traditions to illuminate contemporary challenges within the expansive domain of European business and management. We strongly encourage cross-cultural investigations addressing the unique challenges faced by European management scholarship and practice in navigating global issues and contexts.
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