A sustainable enterprise content management technologies use framework supporting agile business processes

IF 3.2 4区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Knowledge Management Research & Practice Pub Date : 2021-12-21 DOI:10.1080/14778238.2021.1973352

N. Arshad, R. Bosua, S. Milton, A. Mahmood, A. I. Zainal-Abidin, Mazeyanti M. Ariffin, Nurshazlyn M. Aszemi

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引用次数: 3

Abstract

ABSTRACT Organisations invest in a considerable number of resources towards implementing Enterprise Content Management Systems (ECMS), expecting productive outcomes from the ECMS utilisation. A well-designed ECMS is impressive and deserves admiration, but to the organisations the ECMS limited value is often a major highlight. This motivates this study to understand how sustainable investment in Enterprise Content Management (ECM) technologies could support organisational Agile Business Processes (ABP). In studying how different organisation types utilise ECMS, the research employs a cross-sectional multiple-case studies approach with participation of seven large-scaled organisations. An investigation and an exploration into how these organisations interacted with ECMS are pivotal to the research. Based on the qualitative data analysis, this study proposes a sustainable ECMS-use framework that explains how ABP could benefit from it. Essentially, the framework enlightens researchers and practitioners to leverage ECM technologies for different work practices supporting ABP and organisational structures.

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支持敏捷业务流程的可持续企业内容管理技术使用框架

组织在实施企业内容管理系统(ECMS)方面投入了大量资源，期望从ECMS的利用中获得富有成效的结果。设计良好的ECMS令人印象深刻，值得赞赏，但对组织来说，ECMS的有限价值往往是一个主要亮点。这促使本研究了解企业内容管理(ECM)技术的可持续投资如何支持组织敏捷业务流程(ABP)。在研究不同类型的组织如何利用ECMS时，本研究采用了横断面多案例研究方法，参与了七个大型组织。调查和探索这些组织如何与ECMS互动是研究的关键。基于定性数据分析，本研究提出了一个可持续的ecms使用框架，解释了ABP如何从中受益。从本质上讲，该框架启发了研究人员和实践者利用ECM技术来支持ABP和组织结构的不同工作实践。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Knowledge Management Research & Practice Multiple-

CiteScore

7.00

自引率

15.60%

发文量

期刊介绍： Knowledge management is a term that has worked its way into the mainstream of both academic and business arenas since it was first coined in the 1980s. Interest has increased rapidly during the last decade and shows no signs of abating. The current state of the knowledge management field is that it encompasses four overlapping areas: •Managing knowledge (creating/acquiring, sharing, retaining, storing, using, updating, retiring) •Organisational learning •Intellectual capital •Knowledge economics Within (and across) these, knowledge management has to address issues relating to technology, people, culture and systems.