Emotional labour job characteristics in compassion work – differentiating exposure, empathy, compassion, and distancing

IF 5.6 2区心理学 Q1 PSYCHOLOGY, APPLIED

Work and Stress Pub Date : 2023-04-13 DOI:10.1080/02678373.2023.2199383

Nicolai J. Kleineidam, Andrea Fischbach

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引用次数: 0

Abstract

ABSTRACT Previous research on compassion work has focused on the emotion regulation of human services workers. However, little attention has been paid to the job characteristics of this work. In this paper, we conceptualise a model of compassion work that differentiates the task characteristics (1) exposure and (2) empathy, and the work style requirements (3) compassion and (4) distancing. We tested an operationalisation of our compassion work model for its factor structure and validity in two studies (total N = 985). Our findings confirmed the proposed four-factor structure. Moreover, as expected, exposure was positively related to engagement and burnout, suggesting exposure is a challenge stressor in compassion work; empathy was positively related to burnout, suggesting empathy is a hindrance stressor in compassion work; compassion was positively related to work engagement and work meaningfulness, suggesting it supports self-enhancement in compassion work; and finally distancing was negatively related to burnout, suggesting it supports health and well-being in compassion work. Overall, these findings suggest our model is a promising vantage point for future research, job design, and health prevention in compassion work.

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同情工作中的情感劳动工作特征——区分暴露、同理心、同情和疏远

摘要以往关于同情工作的研究主要集中在人类服务工作者的情绪调节上。然而，很少有人关注这项工作的工作特点。在本文中，我们概念化了一个同情工作模型，该模型区分了任务特征(1)暴露和(2)共情，以及工作风格要求(3)同情和(4)距离。我们在两项研究(总N = 985)中测试了我们的同情心工作模型的因素结构和有效性。我们的发现证实了提出的四因素结构。此外，正如预期的那样，暴露与投入和倦怠正相关，表明暴露是同情工作中的挑战压力源;共情与倦怠正相关，表明共情是同情工作中的障碍压力源;同情心与工作投入和工作意义正相关，表明它支持同情心工作中的自我提升;最后，距离与倦怠呈负相关，这表明它有助于同情工作中的健康和幸福。总的来说，这些发现表明我们的模型在未来的研究、工作设计和同情工作的健康预防方面具有很好的优势。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Work and Stress PSYCHOLOGY, APPLIED-

CiteScore

11.70

自引率

3.30%

发文量

期刊介绍： Work & Stress is an international, multidisciplinary quarterly presenting high-quality papers concerned with the psychological, social and organizational aspects of occupational health and well-being, and stress and safety management. It is published in association with the European Academy of Occupational Health Psychology. The journal publishes empirical reports, scholarly reviews and theoretical papers. It is directed at occupational health psychologists, work and organizational psychologists, those involved with organizational development, and all concerned with the interplay of work, health and organisations. Research published in Work & Stress relates psychologically salient features of the work environment to their psychological, behavioural and health consequences, focusing on the underlying psychological processes. The journal has become a natural home for research on the work-family interface, social relations at work (including topics such as bullying and conflict at work, leadership and organizational support), workplace interventions and reorganizations, and dimensions and outcomes of worker stress and well-being. Such dimensions and outcomes, both positive and negative, include stress, burnout, sickness absence, work motivation, work engagement and work performance. Of course, submissions addressing other topics in occupational health psychology are also welcomed.