People with disabilities and Meta Humans: A review-based research note for transformative service researchers.

IF 1.8 Q3 Health Professions

Health Marketing Quarterly Pub Date : 2026-06-23 DOI:10.1080/07359683.2026.2692297

Xinyun Yan, Jörg Finsterwalder, Dean Sutherland

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Abstract

The rapid development of Meta Humans, i.e. Artificial Intelligence-based virtual assistants, has expanded transformative services opportunities for people with disabilities. This research note adopts a narrative literature review to explore how Meta Humans can enhance service experiences and wellbeing, while identifying opportunities and challenges in inclusive service contexts. This review scrutinized a total of 58 publications (N = 58) and identified three interrelated themes: (1) the application and impact of Meta Humans for people with disabilities, (2) the role of Meta Humans in transforming wellbeing and service experiences for people with disabilities, and (3) privacy, trust, ethics and inclusiveness of services by Meta Humans. Building on this background, this article proposes future Transformative Service Research directions relating to Meta Humans serving people with disabilities. It aims to stimulate academic discussion on how Meta Humans can advance digital inclusion and social participation and provide theoretical guidance for ethical policy formulation.

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残障人士与超能力人类：一份为转型服务研究者提供的基于评论的研究报告。

基于人工智能的虚拟助手“元人类”的快速发展，为残疾人扩大了变革性服务的机会。本研究报告采用叙述性文献综述来探讨超人类如何提高服务体验和福祉，同时确定包容性服务环境中的机遇和挑战。本综述共审查了58篇出版物（N = 58），并确定了三个相互关联的主题：(1)Meta Humans对残疾人的应用和影响，(2)Meta Humans在改变残疾人福利和服务体验方面的作用，以及(3)Meta Humans服务的隐私、信任、道德和包容性。在此背景下，本文提出了未来与服务残障人士的超人类相关的转型服务研究方向。旨在激发关于元人类如何促进数字包容和社会参与的学术讨论，并为伦理政策制定提供理论指导。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Health Marketing Quarterly Health Professions-Health Professions (all)

CiteScore

2.10

自引率

0.00%

发文量

期刊介绍： Health Marketing Quarterly is directed at academicians and practitioners who are concerned with the concepts, practice, and research of health care marketing in today"s complex environment. The journal addresses important contemporary issues in the use of marketing by health care organizations like hospitals, individual practitioners, and public health care organizations. This includes the use of marketing to promote, position, deter, enhance health care organizations/issues, and the development of the marketing literature on both a conceptual and empirical basis.