A capability maturity model for smart city process-aware digital transformation

Abstract

Smart cities are constructed and developed by governmental bodies and urban leaders capable of digital transformation. This modification aims to mitigate urban challenges while fostering robust urban growth using advanced technologies. However, many existing maturity models fail to adequately address the specific requirements and gaps in digital transformation capabilities necessary for effective urban management. The implementation of information and innovative communication strategies in urban areas has led to the development of new organizational procedures and business models. City managers recognize that digital transformation can drive urban growth. Therefore, they can enhance their processes by following a clear strategy outlined in a digital transformation capability maturity model. Despite the growing emphasis on digital transformation in urban management, existing maturity models do not adequately capture the specific processes and requirements necessary for effective implementation, resulting in challenges for city managers in assessing their capabilities. For this purpose, this study evaluates smart city maturity models and identifies gaps in the requirements for digital transformation capability. As a result, an innovative model for assessing the maturity of digital transformation capability in smart cities is proposed. The presented maturity model is particularly helpful for businesses and private companies seeking to embrace digital transformation for urban growth. It facilitates their systematic advancement toward higher maturity levels by enabling them to assess current capabilities. The majority of assessors are either very satisfied or satisfied with the criteria, according to the SC-DT-CMM evaluation results.