Cognitive reappraisal emotion regulation interventions in the workplace and their impact on job performance: An ecological momentary intervention approach

IF 4.9 2区 管理学 Q1 MANAGEMENT
Ze Zhu, John A. Aitken, JeongJin Kim, Julia I. Baines, Seth A. Kaplan, Reeshad S. Dalal, Jordan Hassani
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引用次数: 0

Abstract

Emotion regulation at work is important; however, effective emotion regulation is difficult, necessitating timely intervention. We developed an ecological momentary emotion regulation intervention that incorporated two cognitive reappraisal strategies. Using a randomized controlled trial design, we assessed the impact of the cognitive reappraisal intervention on employees' workplace affective experiences and, in turn, counterproductive work behaviour (CWB) and overall job performance. Participants in the between-person intervention and control groups (N = 88 and N = 88, respectively) completed two cognitive reappraisal or control activities daily for three workweeks and reported on their daily work outcomes. Results revealed that the cognitive reappraisal intervention significantly mitigated negative affect and enhanced positive affect, which in turn reduced CWB and improved overall job performance, respectively. Furthermore, a follow-up 1 month after the end of the intervention revealed no “fade out” of the intervention effect. Finally, among the two cognitive reappraisal strategies tested, results revealed that reappraising the situation was more effective than reappraising the emotion. Substantively, the study provides valuable evidence linking reappraisal-based emotion regulation interventions to sustained improvements in job performance. Methodologically, the study provides a causal yet in situ demonstration of the effectiveness of workplace ecological momentary interventions.

Abstract Image

工作中的情绪调节非常重要;然而,有效的情绪调节却很困难,需要及时进行干预。我们开发了一种生态瞬时情绪调节干预方法,其中包含两种认知再评价策略。我们采用随机对照试验设计,评估了认知再评价干预对员工工作场所情绪体验的影响,以及反工作行为(CWB)和整体工作绩效的影响。人际干预组和对照组的参与者(分别为 88 人和 88 人)在三个工作周内每天完成两项认知重评或对照活动,并报告其日常工作结果。结果显示,认知重评干预显著减轻了消极情绪,增强了积极情绪,从而分别降低了CWB,提高了整体工作绩效。此外,干预结束 1 个月后的随访显示,干预效果没有 "淡出"。最后,在所测试的两种认知再评价策略中,结果显示对情境的再评价比对情绪的再评价更有效。从实质上讲,这项研究提供了宝贵的证据,证明基于再评价的情绪调节干预与工作绩效的持续改善之间存在联系。在方法论上,该研究为工作场所生态瞬间干预的有效性提供了因果关系的现场演示。
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来源期刊
CiteScore
8.90
自引率
4.80%
发文量
38
期刊介绍: The Journal of Occupational and Organizational Psychology aims to increase understanding of people and organisations at work including: - industrial, organizational, work, vocational and personnel psychology - behavioural and cognitive aspects of industrial relations - ergonomics and human factors Innovative or interdisciplinary approaches with a psychological emphasis are particularly welcome. So are papers which develop the links between occupational/organisational psychology and other areas of the discipline, such as social and cognitive psychology.
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