Social media and situational problem solving for employees' mental health support in organizations

Abstract

Imagine a workplace where mental health is openly discussed, stigma is reduced, and support networks thrive. This paper highlights the impact of social media on addressing mental health challenges in the workplace through the lens of the Situational Theory of Problem Solving (STOPS). Social media platforms provide accessible spaces for individuals to share experiences, reducing stigma and fostering support networks. By analyzing these online interactions, the paper reveals how social media facilitates problem recognition, information seeking, and communal support, mirroring STOPS processes. The paper offers valuable insights for managers and organizations, highlighting strategies to enhance employee mental health support. Recommendations include leveraging online communities, disseminating accurate information, and encouraging active participation in mental health problem-solving. This approach promotes a proactive and empathetic workplace culture, ultimately improving employee well-being and productivity.