Trust and confidence in telehealth-delivered services: a nation-wide cross-sectional study.

Q3 Health Professions

Health Marketing Quarterly Pub Date : 2024-10-30 DOI:10.1080/07359683.2024.2422202

Soraia de Camargo Catapan, Centaine L Snoswell, Helen M Haydon, Annie Banbury, Emma E Thomas, Liam J Caffery, Anthony C Smith, Jaimon Kelly

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引用次数: 0

Abstract

Sustaining telehealth uptake hinges on people's desire and ability to effectively engage with it. We explored trust and confidence in telehealth delivered by medical and allied health using cross-sectional survey of 1,116 Australians. Descriptive analysis presented factors that would improve trust and confidence in telehealth cross-tabulated with video consultation experience. Inferential statistics compared levels of trust in medical and allied health telehealth with user-related variables. Trust in medical telehealth was higher than in allied health, but practice with video calls, experience with high-quality telehealth, and good internet were associated with greater levels of trust in both groups. Telehealth with a known health professional and no additional costs were top-ranked factors to improve trust and confidence. Participants confident in troubleshooting trusted telehealth more. This first cross-sectional study on trust and confidence in telehealth suggests that digital upskilling and promoting quality video consultations can potentially enhance telehealth adoption.

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对远程医疗服务的信任和信心：一项全国横断面研究。

远程医疗能否持续推广取决于人们是否有意愿和能力有效地参与其中。我们对 1116 名澳大利亚人进行了横断面调查，探讨了人们对医疗和专职医疗机构提供的远程医疗的信任和信心。描述性分析显示了可提高人们对远程医疗的信任和信心的因素，并与视频会诊经验进行了交叉分析。推理统计比较了用户对医疗和专职医疗远程保健的信任程度以及与用户相关的变量。对医疗远程保健的信任度高于对专职医疗的信任度，但视频通话的实践、高质量远程保健的经验以及良好的互联网都与两组用户信任度的提高有关。在提高信任度和信心方面，与已知的医疗专业人员进行远程医疗以及不产生额外费用是排名靠前的因素。对故障排除有信心的参与者更信任远程保健。这项关于远程保健信任度和信心的首次横断面研究表明，提高数字化技能和推广高质量视频会诊有可能提高远程保健的采用率。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Health Marketing Quarterly Health Professions-Health Professions (all)

CiteScore

2.10

自引率

0.00%

发文量

期刊介绍： Health Marketing Quarterly is directed at academicians and practitioners who are concerned with the concepts, practice, and research of health care marketing in today"s complex environment. The journal addresses important contemporary issues in the use of marketing by health care organizations like hospitals, individual practitioners, and public health care organizations. This includes the use of marketing to promote, position, deter, enhance health care organizations/issues, and the development of the marketing literature on both a conceptual and empirical basis.