The impact of mentorship on internship satisfaction among hospitality interns: The moderating role of thriving at work

IF 6 2区管理学 Q1 BUSINESS

International Journal of Management Education Pub Date : 2024-09-30 DOI:10.1016/j.ijme.2024.101061

Chi-Wei Liu , Wen-Long Zhuang , Aliana Man Wai Leong , Shao-Chuan Wu , Tzung-Cheng Huan

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引用次数: 0

Abstract

This study explores the effects of vertical mentoring and horizontal mentoring on internship satisfaction among hospitality interns. Additionally, this study investigates whether thriving at work moderates the relationship between mentoring function and internship satisfaction. In this study, 900 questionnaires, comprising parts one and two, were distributed to interns at five-star hotels and chain restaurants in Taiwan with a two-week interval. Part one includes the dependent variable (e.g., mentoring function) and moderating variable (e.g., thriving at work), while part two includes the independent variable (e.g., internship satisfaction). Ultimately, 489 valid questionnaires were returned. The analysis results were as follows: (1) both vertical mentoring and horizontal mentoring had a significantly positive effect on internship satisfaction; (2) learning trait moderated the relationship between mentoring function and internship satisfaction; and (3) vitality trait moderated the relationship between mentoring function and internship satisfaction. Management implications and research recommendations are also provided in this paper.

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指导对酒店业实习生实习满意度的影响：工作欣欣向荣的调节作用

本研究探讨了纵向指导和横向指导对酒店业实习生实习满意度的影响。此外，本研究还探讨了工作欣欣向荣是否会调节指导功能与实习满意度之间的关系。本研究向台湾五星级酒店和连锁餐厅的实习生发放了 900 份问卷，包括第一部分和第二部分，每两周发放一次。第一部分包括因变量（如指导功能）和调节变量（如工作欣欣向荣），第二部分包括自变量（如实习满意度）。最终，共收回 489 份有效问卷。分析结果如下(1）纵向指导和横向指导对实习满意度都有显著的正向影响；（2）学习特质调节了指导功能与实习满意度之间的关系；（3）活力特质调节了指导功能与实习满意度之间的关系。本文还提供了管理启示和研究建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Management Education Multiple-

CiteScore

10.30

自引率

25.00%

发文量

136

审稿时长

64 days

期刊介绍： The International Journal of Management Education provides a forum for scholarly reporting and discussion of developments in all aspects of teaching and learning in business and management. The Journal seeks reflective papers which bring together pedagogy and theories of management learning; descriptions of innovative teaching which include critical reflection on implementation and outcomes will also be considered.