Why your help is unhelpful: A multistage mediation model exploring mechanisms linking unhelpful workplace social support to work engagement.

IF 5.9 1区 心理学 Q1 PSYCHOLOGY, APPLIED
Ian M Hughes, Cheryl E Gray, Andrea Bazzoli, Sara M Stavely
{"title":"Why your help is unhelpful: A multistage mediation model exploring mechanisms linking unhelpful workplace social support to work engagement.","authors":"Ian M Hughes, Cheryl E Gray, Andrea Bazzoli, Sara M Stavely","doi":"10.1037/ocp0000382","DOIUrl":null,"url":null,"abstract":"<p><p>Recent occupational health research has begun exploring unhelpful workplace social support (UWSS). UWSS refers to actions taken by a colleague that the recipient believes are intended to be helpful but are perceived as ineffective. For example, a colleague may provide help that is not wanted or do something incorrectly while providing aid. Despite the perceived good intentions of UWSS providers, empirical research suggests that UWSS is a potent workplace demand negatively associated with occupational well-being. The mechanisms that link UWSS and reduced occupational well-being, however, have yet to receive empirical examination. We integrate the job demands-resources model, conservation of resources theory, and basic needs theory to construct a multistage model linking UWSS to reduced work engagement via the frustration of basic psychological needs and the consequent experiencing of negative emotions. We test this model across two studies-a three-wave weekly study (N<sub>Level 1</sub> = 960, N<sub>Level 2</sub> = 320) and a 5-day daily diary study (N<sub>Level 1</sub> = 1,680, N<sub>Level 2</sub> = 336)-and find several significant direct and indirect effects. Across both studies (though at different levels of analysis), partial support was linked to reduced work engagement via the frustration of both the need for competence and relatedness and the experiencing of negative affect, while in Study 2, a daily link between undependable support and work engagement through relatedness frustration and the experiencing of negative affect was found. Implications for research and practice are discussed, and future research directions are offered. (PsycInfo Database Record (c) 2024 APA, all rights reserved).</p>","PeriodicalId":48339,"journal":{"name":"Journal of Occupational Health Psychology","volume":"29 4","pages":"238-257"},"PeriodicalIF":5.9000,"publicationDate":"2024-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Occupational Health Psychology","FirstCategoryId":"102","ListUrlMain":"https://doi.org/10.1037/ocp0000382","RegionNum":1,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"PSYCHOLOGY, APPLIED","Score":null,"Total":0}
引用次数: 0

Abstract

Recent occupational health research has begun exploring unhelpful workplace social support (UWSS). UWSS refers to actions taken by a colleague that the recipient believes are intended to be helpful but are perceived as ineffective. For example, a colleague may provide help that is not wanted or do something incorrectly while providing aid. Despite the perceived good intentions of UWSS providers, empirical research suggests that UWSS is a potent workplace demand negatively associated with occupational well-being. The mechanisms that link UWSS and reduced occupational well-being, however, have yet to receive empirical examination. We integrate the job demands-resources model, conservation of resources theory, and basic needs theory to construct a multistage model linking UWSS to reduced work engagement via the frustration of basic psychological needs and the consequent experiencing of negative emotions. We test this model across two studies-a three-wave weekly study (NLevel 1 = 960, NLevel 2 = 320) and a 5-day daily diary study (NLevel 1 = 1,680, NLevel 2 = 336)-and find several significant direct and indirect effects. Across both studies (though at different levels of analysis), partial support was linked to reduced work engagement via the frustration of both the need for competence and relatedness and the experiencing of negative affect, while in Study 2, a daily link between undependable support and work engagement through relatedness frustration and the experiencing of negative affect was found. Implications for research and practice are discussed, and future research directions are offered. (PsycInfo Database Record (c) 2024 APA, all rights reserved).

为什么你的帮助是无益的?一个多阶段调解模型,探索无益的工作场所社会支持与工作投入之间的关联机制。
最近的职业健康研究开始探索无益的工作场所社会支持(UWSS)。无益性工作场所社会支持指的是同事采取的一些行动,受助者认为这些行动旨在提供帮助,但却被认为是无效的。例如,同事可能会提供不需要的帮助,或者在提供援助时做了错误的事情。尽管 "无间断工作服务 "提供者被认为是出于好意,但实证研究表明,"无间断工作服务 "是一种强烈的工作场所需求,与职业幸福感呈负相关。然而,"无间断工作服务 "与职业幸福感降低之间的关联机制尚未得到实证研究。我们整合了工作需求-资源模型、资源保护理论和基本需求理论,构建了一个多阶段模型,该模型通过基本心理需求受挫和随之而来的负面情绪体验,将 UWSS 与工作投入度降低联系起来。我们在两项研究中检验了这一模型--三波每周研究(NLevel 1 = 960,NLevel 2 = 320)和五天每日日记研究(NLevel 1 = 1,680 ,NLevel 2 = 336)--并发现了一些显著的直接和间接影响。在这两项研究中(尽管分析的层次不同),部分支持与工作参与度降低之间的联系是通过对能力和相关性需求的挫折感以及负面情绪的体验而产生的,而在研究 2 中,通过相关性挫折感和负面情绪的体验发现了不可靠支持与工作参与度之间的日常联系。本研究讨论了研究和实践的意义,并提出了未来的研究方向。(PsycInfo Database Record (c) 2024 APA, 版权所有)。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
CiteScore
8.20
自引率
5.90%
发文量
46
期刊介绍: Journal of Occupational Health Psychology offers research, theory, and public policy articles in occupational health psychology, an interdisciplinary field representing a broad range of backgrounds, interests, and specializations. Occupational health psychology concerns the application of psychology to improving the quality of work life and to protecting and promoting the safety, health, and well-being of workers. This journal focuses on the work environment, the individual, and the work-family interface.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信