The effects of an employee assistance program on productivity at work, workability, absenteeism, and smartphone measures of heart rate and heart rate variability.

IF 5.9 1区 心理学 Q1 PSYCHOLOGY, APPLIED
Robert C Zieringer, Dieter Zapf
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Abstract

Employee Assistance Programs (EAPs) have been shown to effectively reduce absenteeism, workplace injury rates, and health-related productivity impairments. However, established measures for determining its impact on employee-level productivity have rarely been used, nor have studies employed biological measures of well-being. Drawing on the allostatic load theory, we examine the effects of an EAP on biological measures (heart rate, heart rate variability), established measures of health-related productivity (Workability Index, Health and Work Performance Questionnaire, Workplace Limitations Questionnaire), and absenteeism 4 weeks and 6 months after clients started to receive counseling. We conducted a quasi-experimental study comparing an EAP (n = 73) with a matched control group (n = 134) using propensity score matching. We found that an EAP improves health-related productivity 4 weeks and 6 months after enrolling in counseling, above and beyond changes in the control group. Biological measures changed in the hypothesized directions, but differences between the groups did not reach significance. Absenteeism did not change in the EAP group 6 months after enrolling in counseling. In an exploratory analysis, we found that individuals requiring many sessions in the first 4 weeks showed worse productivity outcomes, demonstrating a negative dose-response relationship. Our study provides an example of how to include biological measures in EAP research. It adds to the scientific evidence of the usefulness of EAP services in restoring employee-level productivity. We calculate that the marginal productivity improvements per employee using the EAP are as much as $15,600 per annum. (PsycInfo Database Record (c) 2024 APA, all rights reserved).

员工援助计划对工作效率、工作能力、缺勤率以及智能手机测量心率和心率变异性的影响。
员工援助计划(EAP)已被证明能够有效减少缺勤、工伤率以及与健康相关的生产力损害。然而,很少有研究采用既定的方法来确定 EAP 对员工生产率的影响,也很少有研究采用生物方法来衡量员工的健康状况。根据静态负荷理论,我们研究了 EAP 对生物测量(心率、心率变异性)、与健康相关的生产力的既定测量(工作能力指数、健康与工作表现问卷、工作场所限制问卷)以及客户开始接受咨询 4 周和 6 个月后的缺勤率的影响。我们进行了一项准实验研究,采用倾向得分匹配法,比较了 EAP(n = 73)和匹配对照组(n = 134)。我们发现,在接受咨询 4 周和 6 个月后,EAP 提高了与健康相关的工作效率,超过了对照组的变化。生物指标在假设的方向上发生了变化,但组间差异未达到显著性。参加心理咨询 6 个月后,EAP 组的缺勤率没有发生变化。在一项探索性分析中,我们发现在前 4 周需要多次治疗的人的工作效率较低,这表明存在负的剂量-反应关系。我们的研究为如何将生物测量纳入 EAP 研究提供了一个范例。它为 EAP 服务在恢复员工生产力方面的作用提供了更多科学证据。根据我们的计算,每位使用 EAP 的员工每年的边际生产力提高额高达 15,600 美元。(PsycInfo 数据库记录 (c) 2024 APA,保留所有权利)。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
8.20
自引率
5.90%
发文量
46
期刊介绍: Journal of Occupational Health Psychology offers research, theory, and public policy articles in occupational health psychology, an interdisciplinary field representing a broad range of backgrounds, interests, and specializations. Occupational health psychology concerns the application of psychology to improving the quality of work life and to protecting and promoting the safety, health, and well-being of workers. This journal focuses on the work environment, the individual, and the work-family interface.
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