The application of AI in digital HRM – an experiment on human decision-making in personnel selection

IF 4.5 3区 管理学 Q1 BUSINESS
Christine Dagmar Malin, Jürgen Fleiß, Isabella Seeber, Bettina Kubicek, Cordula Kupfer, Stefan Thalmann
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引用次数: 0

Abstract

Purpose

How to embed artificial intelligence (AI) in human resource management (HRM) is one of the core challenges of digital HRM. Despite regulations demanding humans in the loop to ensure human oversight of AI-based decisions, it is still unknown how much decision-makers rely on information provided by AI and how this affects (personnel) selection quality.

Design/methodology/approach

This paper presents an experimental study using vignettes of dashboard prototypes to investigate the effect of AI on decision-makers’ overreliance in personnel selection, particularly the impact of decision-makers’ information search behavior on selection quality.

Findings

Our study revealed decision-makers’ tendency towards status quo bias when using an AI-based ranking system, meaning that they paid more attention to applicants that were ranked higher than those ranked lower. We identified three information search strategies that have different effects on selection quality: (1) homogeneous search coverage, (2) heterogeneous search coverage, and (3) no information search. The more applicants were searched equally often (i.e. homogeneous) as when certain applicants received more search views than others (i.e. heterogeneous) the higher the search intensity was, resulting in higher selection quality. No information search is characterized by low search intensity and low selection quality. Priming decision-makers towards carrying responsibility for their decisions or explaining potential AI shortcomings had no moderating effect on the relationship between search coverage and selection quality.

Originality/value

Our study highlights the presence of status quo bias in personnel selection given AI-based applicant rankings, emphasizing the danger that decision-makers over-rely on AI-based recommendations.

人工智能在数字人力资源管理中的应用--人事选拔中的人类决策实验
目的 如何将人工智能(AI)嵌入人力资源管理(HRM)是数字人力资源管理的核心挑战之一。尽管相关法规要求人工智能决策必须有人类参与监督,但决策者对人工智能所提供信息的依赖程度以及人工智能对(人员)选拔质量的影响仍不得而知。研究结果我们的研究发现,在使用基于人工智能的排名系统时,决策者倾向于维持现状,这意味着他们更关注排名靠前的申请人,而不是排名靠后的申请人。我们发现三种信息搜索策略对筛选质量有不同的影响:(1)同质搜索覆盖率;(2)异质搜索覆盖率;(3)无信息搜索。申请人被搜索的次数越多(即同质搜索),某些申请人被搜索的次数比其他申请人多(即异质搜索),搜索强度就越高,从而导致遴选质量越高。无信息搜索的特点是搜索强度低,选择质量也低。我们的研究强调了基于人工智能的申请人排名在人员选拔中存在的现状偏差,强调了决策者过度依赖基于人工智能的推荐的危险性。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
8.60
自引率
9.80%
发文量
58
期刊介绍: Business processes are a fundamental building block of organizational success. Even though effectively managing business process is a key activity for business prosperity, there remain considerable gaps in understanding how to drive efficiency through a process approach. Building a clear and deep understanding of the range process, how they function, and how to manage them is the major challenge facing modern business. Business Process Management Journal (BPMJ) examines how a variety of business processes intrinsic to organizational efficiency and effectiveness are integrated and managed for competitive success. BPMJ builds a deep appreciation of how to manage business processes effectively by disseminating best practice. Coverage includes: BPM in eBusiness, eCommerce and eGovernment Web-based enterprise application integration eBPM, ERP, CRM, ASP & SCM Knowledge management and learning organization Methodologies, techniques and tools of business process modeling, analysis and design Techniques of moving from one-shot business process re-engineering to continuous improvement Best practices in BPM Performance management Tools and techniques of change management BPM case studies.
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