Will artificial intelligence radically change human resource management processes?

Abstract

Today artificial intelligence (AI) is being employed to streamline and transform many business processes including those in human resource management (HR). AI has and will continue to revolutionize the way that organizations attract talented applicants, hire qualified employees, train workers, manage their performance, and develop compensation and reward systems. Many analysts believe AI will help organizations gain a competitive edge in attracting, motivating, and retaining talented employees. These new AI systems have several key benefits including reduced transaction times, decreased costs, improved employee service, and streamlined administrative processes (e.g., screening applications). Despite the growing use of AI in organizations, many managers have indicated that they do not fully understand how AI will transform HR practices. Thus, the primary purpose of this article is to highlight how AI will help organizations modify HR processes and practices so that they can meet their HR goals.