Overcoming unintended consequences of social impact accountability: How to avoid counterproductive responses of individuals and groups in organizations

IF 7.2 1区 心理学 Q1 PSYCHOLOGY, SOCIAL
Naomi Ellemers, Dick de Gilder
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引用次数: 0

Abstract

This contribution aims to explain when and why policies that increase social accountability are likely to have unintended and counterproductive effects on the social performance of organizations. The Behavioral Regulation Model applies insights from social identity theory to recent research on moral psychology. This elucidates that deep concerns about social approval for one's morality and good intentions, raise “the paradox of morality”: The motivation to signal endorsement of social values and good intentions prompts people to justify and defend shortcomings in these domains, instead of addressing them. We demonstrate how this approach and research supporting it can help recognize and understand a range of defensive responses organizations and their representatives are likely to show. Subsequently, we specify how policymakers, regulators, and other stakeholders can circumvent these counterproductive effects and help people in organizations to show more constructive responses toward social impact improvement.
克服社会影响问责制的意外后果:如何避免组织中的个人和团体做出适得其反的反应
这篇论文旨在解释增强社会责任感的政策何时以及为何可能对组织的社会绩效产生意想不到和适得其反的影响。行为调节模型将社会认同理论的见解应用于道德心理学的最新研究。它阐明了人们对自己的道德和善意是否得到社会认可的深切关注,从而产生了 "道德悖论":对社会价值观和善意的认可促使人们为自己在这些领域的不足之处进行辩解和辩护,而不是解决这些问题。我们展示了这种方法和支持这种方法的研究如何帮助认识和理解组织及其代表可能表现出的一系列防御性反应。随后,我们将具体说明政策制定者、监管者和其他利益相关者如何规避这些适得其反的影响,并帮助组织中的人们对改善社会影响做出更具建设性的回应。
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来源期刊
CiteScore
22.20
自引率
1.10%
发文量
9
期刊介绍: The mission of Social Issues and Policy Review (SIPR) is to provide state of the art and timely theoretical and empirical reviews of topics and programs of research that are directly relevant to understanding and addressing social issues and public policy.Papers will be accessible and relevant to a broad audience and will normally be based on a program of research. Works in SIPR will represent perspectives directly relevant to the psychological study of social issues and public policy. Contributions are expected to be review papers that present a strong scholarly foundation and consider how research and theory can inform social issues and policy or articulate the implication of social issues and public policy for theory and research.
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