Evaluation of airline catering supply chain practice effectiveness using fuzzy logic

Q3 Business, Management and Accounting

International Journal of Productivity and Quality Management Pub Date : 2023-01-01 DOI:10.1504/ijpqm.2023.134811

Dhaarsan Rajaratnam, Funlade Sunmola

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引用次数: 0

Abstract

Many organisations have realised significant benefits after implementing best supply chain practices and there are important lessons to be learnt across industry sectors, including in the airline catering industry. The airline catering industry is facing intense pressure to improve its service performance. An appropriate evaluation of supply chain practices will help in implementing effective practices to strengthen competitive position. This paper presents a conceptual model and methodology for assessing the effectiveness of supply chain practices in the airline catering industry, using fuzzy logic. The model is developed primarily from performance attributes, practice categories and supply chain practices specified in the SCOR framework. A supply chain practice effectiveness index is computed using the model, which reflects the current practice status of an airline catering supply chain. The model is illustrated using a case study. The methodology also helps in identifying weak performing practices. Areas of future work are suggested.

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基于模糊逻辑的航空餐饮供应链实践有效性评价

许多组织在实施最佳供应链实践后已经意识到显著的好处，并且在整个行业部门(包括航空餐饮业)都有重要的经验教训需要学习。航空餐饮业正面临着提高服务质量的巨大压力。对供应链实践的适当评估将有助于实施有效的实践，以加强竞争地位。本文提出了一种概念模型和方法，用于评估航空餐饮业供应链实践的有效性，使用模糊逻辑。该模型主要是根据SCOR框架中指定的性能属性、实践类别和供应链实践开发的。利用该模型计算供应链实践有效性指数，反映航空公司餐饮供应链的实践现状。该模型通过一个案例研究加以说明。该方法还有助于识别表现不佳的实践。提出了今后工作的领域。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Productivity and Quality Management Business, Management and Accounting-Business, Management and Accounting (all)

CiteScore

2.10

自引率

0.00%

发文量

期刊介绍： IJPQM is a fully refereed journal covering strategies, techniques and tools for productivity and quality management and improvement in 21st century manufacturing and service organisations. New productivity and quality management ideas, results and experiences are welcomed by IJPQM. Productivity and quality are an integral component of organisations’ operational strategies. Productivity continues to play an important role both at the macro and micro levels. At micro-level, firms continue to use productivity as a performance measure to benchmark against the best-in-class companies with the objective of identifying best practices.