International Journal of Productivity and Quality Management

IJPQM is a fully refereed journal covering strategies, techniques and tools for productivity and quality management and improvement in 21st century manufacturing and service organisations. New productivity and quality management ideas, results and experiences are welcomed by IJPQM. Productivity and quality are an integral component of organisations’ operational strategies. Productivity continues to play an important role both at the macro and micro levels. At micro-level, firms continue to use productivity as a performance measure to benchmark against the best-in-class companies with the objective of identifying best practices.