A Happy Workplace - Are We There Yet?

Abstract

Great emphasis is placed on the laboratories, equipment and emerging technologies that are hosted by a core service facility at universities, however, expert staff are the most important assets. Staff retention can be a significant management challenge, particularly when career progression pathways are unclear, key performance indicators differ from other university employees and when long-term operational funding may be uncertain. A variety of techniques are available to managers who are seeking to enhance the morale and performance of service facility employees working within this environment.