Empirical Evidence on Cross-Functional Team Building

The concept now is not of just teams that are specialised in single function but the teams that are specialised in different functional areas, namely cross-functional teams (CFTs). A conventional organisational boundary is crossed in the case of CFT which consists of individuals with functional skills work collaboratively on issues requiring diverse resources. CFTs help the company to obtain multiple opinions from different individuals and help to increase in customer satisfaction and the ability to help customers by improving integration, coordination and problem solving. CFTs enable the employees to work in other departments to lower labour costs and increase efficiency and flexibility within the company. The most common problem faced by the teams in an organisation is lack of openness, trust, cooperation and leadership, due to which the sound functioning of the CFTs are at stake. Therefore, in order to understand the effectiveness of functioning of CFTs, a study was carried out in Puravankara Projects Ltd. Findings state that the CFT building at Puravankara Projects Ltd. is very effective, and employees feel job satisfied, motivated at work, committed and involved. The study has proposed the CFT building model for Puravankara Projects Ltd. Selection of members from different departments who have a mix of skills, expertise and the prescription of their roles, and responsibilities has to be given for the successful functioning of CFTs.