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百老汇明星的价值:一个案例研究

IF 1.9 4区 管理学 Q3 BUSINESS
Service Science Pub Date : 2021-06-16 DOI:10.1287/SERV.2021.0273
Kyle D. S. Maclean
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引用次数: 1

摘要

高素质的员工是服务体验的关键因素。利用剧院的比喻，我们展示了一种方法来评估这些员工与百老汇的案例研究。用小说……
本文章由计算机程序翻译，如有差异，请以英文原文为准。
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Value of Stars on Broadway: A Case Study
Highly qualified employees are a critical element of a service experience. Utilizing the theatre metaphor, we showcase a method to value these employees with a case study on Broadway. Using a novel...
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来源期刊
Service Science
Service Science Multiple-
CiteScore
3.30
自引率
4.30%
发文量
22
期刊介绍： Service Science publishes innovative and original papers on all topics related to service, including work that crosses traditional disciplinary boundaries. It is the primary forum for presenting new theories and new empirical results in the emerging, interdisciplinary science of service, incorporating research, education, and practice, documenting empirical, modeling, and theoretical studies of service and service systems. Topics covered include but are not limited to the following: Service Management, Operations, Engineering, Economics, Design, and Marketing Service System Analysis and Computational Simulation Service Theories and Research Methods Case Studies and Application Areas, such as healthcare, energy, finance, information technology, logistics, and public services.
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