组织支持感知对豪华酒店员工离职意愿的影响:人工智能感知价值的中介作用

IF 3 Q2 BUSINESS

Vision-The Journal of Business Perspective Pub Date : 2023-08-21 DOI:10.1177/09722629231180435

Yanan Li, Muhammad Shahid Khan

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引用次数: 0

摘要

酒店业的人工智能(AI)技术日益成为学术界和商界关注的话题。与此同时，学者们越来越关注人工智能技术对员工离职意向(TI)的影响。本研究从员工对人工智能的感知价值(PVAI)的角度，实证检验了感知组织支持(POS)对TI的影响。本研究采用问卷调查的方式对中国28个省份五星级“豪华”酒店的在职员工进行数据收集，并利用Smart PLS(4.0)软件采用结构方程法进行分析。结果表明:豪华酒店的POS对员工的TI有显著影响(与FPOS相比，CPOS和APOS更为突出)，POS对员工的PVAI有显著影响，PVAI对员工的TI有显著影响，并在POS与TI之间起着显著的中介作用(效应量为50.557%)。本研究首次提出了以PVAI为中介的概念模型，并验证了其合理性，为豪华酒店在人工智能技术应用方面做出了重要的理论、方法和管理贡献。

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Impact of Perceived Organizational Support on Turnover Intention in Luxury Hotels: The Mediating Role of the Perceived Value of Artificial Intelligence

The hotel industry’s artificial intelligence (AI) technology has increasingly become a topic of concern in academia and business circles. At the same time, scholars pay more and more attention to how AI technology affects employee turnover intention (TI). The current research empirically tested the impact of perceived organizational support (POS) on TI from the perspective of employees’ perceived value of AI (PVAI). The data were collected from the in-service employees of five-star rated ‘luxury’ hotels in 28 provinces of China through questionnaires and then analysed using Smart PLS (4.0) software using the structural equation method. The results show that POS has a significant effect on employees’ TI (compared with FPOS, CPOS and APOS are more prominent), POS has a significant effect on PVAI from employees, PVAI has a significant effect on employees’ TI and plays a significant mediating role (the effect size is 50.557%) between POS and TI in luxury hotels. This study is the first to propose a conceptual model with the PVAI as the mediator and verify its rationality, which has generated significant theoretical, methodological and managerial contributions for luxury hotels in the application of AI technology.

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来源期刊

Vision-The Journal of Business Perspective Multiple-

CiteScore

4.60

自引率

0.00%

发文量

121

期刊介绍： Vision-The Journal of Business Perspective is a quarterly peer-reviewed journal of the Management Development Institute, Gurgaon, India published by SAGE Publications. This journal contains papers in all functional areas of management, including economic and business environment. The journal is premised on creating influence on the academic as well as corporate thinkers. Vision-The Journal of Business Perspective is published in March, June, September and December every year. Its targeted readers are researchers, academics involved in research, and corporates with excellent professional backgrounds from India and other parts of the globe. Its contents have been often used as supportive course materials by the academics and corporate professionals. The journal has been providing opportunity for discussion and exchange of ideas across the widest spectrum of scholarly opinions to promote theoretical, empirical and comparative research on problems confronting the business world. Most of the contributors to this journal range from the outstanding and the well published to the upcoming young academics and corporate functionaries. The journal publishes theoretical as well as applied research works.