{"title":"更多的监督,更少的协调:紧急管理机构之间使用Twitter和Facebook","authors":"Clayton Wukich","doi":"10.1515/jhsem-2020-0007","DOIUrl":null,"url":null,"abstract":"Abstract Social media applications facilitate information sharing between agencies, yet scholarship primarily focuses on government-to-citizen communication. This article explores how agencies use social networking applications and microblogs such as Twitter and Facebook to share information and interact with each other. Public information officers (PIOs) from 35 state emergency management agencies were interviewed, and transcripts were analyzed using a grounded theory approach. Findings demonstrate that PIOs employ Twitter and Facebook to monitor content for situational awareness, post training opportunities, network with other agencies, and share and reuse content in different ways. Fewer agencies directly coordinate preparedness information campaigns during nonthreat periods and risk communication during emergency response operations. General impediments to those practices include lack of personnel, insufficient technical knowledge, and preferences for other channels. In all, Twitter and Facebook complement—but do not take the place of—other information and communications technology (ICTs) that facilitate operational coordination.","PeriodicalId":46847,"journal":{"name":"Journal of Homeland Security and Emergency Management","volume":null,"pages":null},"PeriodicalIF":0.7000,"publicationDate":"2020-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"5","resultStr":"{\"title\":\"More Monitoring, Less Coordination: Twitter and Facebook Use between Emergency Management Agencies\",\"authors\":\"Clayton Wukich\",\"doi\":\"10.1515/jhsem-2020-0007\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Abstract Social media applications facilitate information sharing between agencies, yet scholarship primarily focuses on government-to-citizen communication. This article explores how agencies use social networking applications and microblogs such as Twitter and Facebook to share information and interact with each other. Public information officers (PIOs) from 35 state emergency management agencies were interviewed, and transcripts were analyzed using a grounded theory approach. Findings demonstrate that PIOs employ Twitter and Facebook to monitor content for situational awareness, post training opportunities, network with other agencies, and share and reuse content in different ways. Fewer agencies directly coordinate preparedness information campaigns during nonthreat periods and risk communication during emergency response operations. General impediments to those practices include lack of personnel, insufficient technical knowledge, and preferences for other channels. In all, Twitter and Facebook complement—but do not take the place of—other information and communications technology (ICTs) that facilitate operational coordination.\",\"PeriodicalId\":46847,\"journal\":{\"name\":\"Journal of Homeland Security and Emergency Management\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.7000,\"publicationDate\":\"2020-09-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"5\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Homeland Security and Emergency Management\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://doi.org/10.1515/jhsem-2020-0007\",\"RegionNum\":4,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q4\",\"JCRName\":\"PUBLIC ADMINISTRATION\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Homeland Security and Emergency Management","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1515/jhsem-2020-0007","RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"PUBLIC ADMINISTRATION","Score":null,"Total":0}
More Monitoring, Less Coordination: Twitter and Facebook Use between Emergency Management Agencies
Abstract Social media applications facilitate information sharing between agencies, yet scholarship primarily focuses on government-to-citizen communication. This article explores how agencies use social networking applications and microblogs such as Twitter and Facebook to share information and interact with each other. Public information officers (PIOs) from 35 state emergency management agencies were interviewed, and transcripts were analyzed using a grounded theory approach. Findings demonstrate that PIOs employ Twitter and Facebook to monitor content for situational awareness, post training opportunities, network with other agencies, and share and reuse content in different ways. Fewer agencies directly coordinate preparedness information campaigns during nonthreat periods and risk communication during emergency response operations. General impediments to those practices include lack of personnel, insufficient technical knowledge, and preferences for other channels. In all, Twitter and Facebook complement—but do not take the place of—other information and communications technology (ICTs) that facilitate operational coordination.
期刊介绍:
The Journal of Homeland Security and Emergency Management publishes original, innovative, and timely articles describing research or practice in the fields of homeland security and emergency management. JHSEM publishes not only peer-reviewed articles, but also news and communiqués from researchers and practitioners, and book/media reviews. Content comes from a broad array of authors representing many professions, including emergency management, engineering, political science and policy, decision science, and health and medicine, as well as from emergency management and homeland security practitioners.