BKiosk System - A Solution for Context-specific Services Supporting Contextualization Stage of E-government systems

The evolution of E-government systems normally goes through four stages: Digitization, Transformation, Engagement and Contextualization [1]. The last stage Contextualization features both internal government transformation and transformation of external relationships and depends on the application context. One of the solutions for the transformation is to build online public services on behalf of governmental agencies. Recently, most online public services of the Vietnam E-government systems have supported browser-based environments only such as laptops or PCs. These services are not convenient for uses in other environments like kiosks and smart devices. Moreover, browser-based public services normally do not meet all requirements of specific public services. This paper aims to determine common requirements of specific public services, then we propose an effective solution to meet the requirements: an interactive kiosk system called BKiosk.