沟通培训在提高学生在酒店住宿方面的职业沟通技巧方面的成效

A. A. Ridha
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引用次数: 1

摘要

本研究旨在探讨有效的沟通训练对职校学生沟通技巧的影响。本研究采用定量实验方法,采用一组前测后测设计。实验对象为6名沟通能力较差的职业学校酒店住宿专业学生。对主体的干预是以有效的沟通训练的形式进行的。研究工具为学习评价评定量表观察表。资料分析采用描述性分析和wilcoxon检验统计分析。结果表明,学生在接受有效的沟通训练前后,所掌握的知识和沟通技巧都有所增加。本研究结果可为职校学生在酒店住宿的沟通技巧培养提供参考。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Efektivitas Pelatihan Komunikasi Untuk Meningkatkan Keterampilan Komunikasi Siswa Kejuruan Jurusan Akomodasi Perhotelan
This study aims to determine the effectiveness of effective communication training on communication skills of vocational students in hospitality accommodation. This research uses quantitative experimental method with one group pretest posttest design. The subjects consisted of 6 students of vocational schools majoring in hospitality accommodation with poor communication skills. Intervention given to the subject is in the form of effective communication training. The research instrument used is learning evaluation and rating scale observation sheet. Data analysis was done descriptively and using statistical analysis of wilcoxon test. The results showed that there was an increase in knowledge and communication skills possessed before and after students were given effective communication training. The findings of this research can be used as a reference in developing communication skills of vocational students in hospitality accommodation. 
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