影响在线购物者在市场或网站购物的因素:一种定性方法

Q4 Business, Management and Accounting
Syafeqah Nurul Marzuki, Ida Md Yasin
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引用次数: 1

摘要

互联网允许人们在不去实体店的情况下购物。许多零售企业使用电子商务(电子商务)操作,使其易于通过互联网向消费者销售商品或服务。对电子商务采用的过程进行了研究,特别是在企业对消费者(B2C)方面。此外,实现消费者对消费者(C2C)的数字信息平台的出现,改变了服务生态系统为数字化转型创造价值和为其创造价值的方式。因此,本文探讨了网上购物的各个方面,了解了在市场或网站上购物对网上消费者的影响。定性研究通过对15名参与者的访谈,分析了鼓励在线买家在市场或网站上购物的因素。本研究结果显示,影响网上购物者在市场或网站购物的主要因素是:1)网上便利性,2)可负担性,3)信息质量,4)选择评估,5)促销,6)电子口碑(e-WOM), 7)可信和安全,8)增值服务。企业可以利用调查结果更深入地了解新兴市场。这一趋势为企业管理者设计吸引消费者的方法和提高网上购物服务的性能提供了依据。本研究的发现可以让营销人员了解消费者的意图,并发展企业和消费者之间的长期合作伙伴关系。互联网购物的潜力正变得越来越诱人,尤其是在新兴市场。这一分析与网上购物的趋势是一致的。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Factors Influencing Online Shoppers to Shop at Marketplace or Website: A Qualitative Approach
The Internet allows people to purchase without visiting an actual store. Many retail businesses use electronic commerce (e-commerce) operations to make it easy to sell goods or services to consumers over the Internet. Research is carried out on the process of e-commerce adoption, in particular on business to consumer (B2C). In addition, the advent of digital information platforms that enable the consumer to consumer (C2C) changes the way service ecosystems generate value for digital transformation and produce value for it. This paper, therefore, explores online shopping aspects and understands the influence on online consumers shopping on the marketplace or website. Qualitative research shows the elements encouraging online buyers to shop on the marketplace or the website by analyzing data obtained through interviews with 15 participants. The findings of this study indicate the main factors influencing online shoppers to shop at marketplace or website are 1) online convenience, 2) affordability, 3) information quality, 4) evaluation for options, 5) promotions, 6) electronic word of mouth (e-WOM), 7) trusted and secure, and 8) value added service. Businesses can take advantage of the results to understand emerging markets deeper. This trend provides business managers with the basis to design consumer attraction approaches and increase the performance of online shopping services. The findings of this study can allow marketers to understand consumers' intents and develop long-term partnerships between businesses and consumers. The potential for internet purchasing, especially in emerging markets, is growing increasingly tempting. This analysis is consistent with online shopping trends.
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来源期刊
South Asian Journal of Business and Management Cases
South Asian Journal of Business and Management Cases Business, Management and Accounting-Management of Technology and Innovation
CiteScore
1.70
自引率
0.00%
发文量
19
期刊介绍: South Asian Journal of Business and Management Cases (SAJBMC) is a peer-reviewed, tri-annual journal of Birla Institute of Management Technology, Greater Noida (India). The journal aims to provide a space for high-quality original research or analytical cases, evidence-based case studies, comparative studies on industry sectors, products, and practical applications of management concepts. The journal likes to publish problem-solving, decisional and applied types of cases. Such cases must have linkage with theory, at least one dilemma (also known as case issue) and a protagonist around whom the case issue will revolve. Publication of pure research, applied research and field studies with empirical data do not fall under the domain of SAJBMC. Fictitious cases are not welcome.
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