违反假设:为什么全面质量管理在象牙塔里不起作用

Journal of Quality Management Pub Date : 1997-01-01 DOI:10.1016/S1084-8568(97)90008-0

Lawrence R. Jauch, Robert A. Orwig

{"title":"违反假设:为什么全面质量管理在象牙塔里不起作用","authors":"Lawrence R. Jauch, Robert A. Orwig","doi":"10.1016/S1084-8568(97)90008-0","DOIUrl":null,"url":null,"abstract":"<div><p>This paper argues that the assumptions underlying Total Quality Management (TQM) suggest that implementation of TQM into the academic function of teaching in higher education is problematical at best. The authors examine the assumptions of continuous improvement, customer focus and management systems needed to implement TQM. It's concluded that those assumptions do not fit the higher education context or culture.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"2 2","pages":"Pages 279-292"},"PeriodicalIF":0.0000,"publicationDate":"1997-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(97)90008-0","citationCount":"57","resultStr":"{\"title\":\"A violation of assumptions: Why TQM won't work in the ivory tower\",\"authors\":\"Lawrence R. Jauch, Robert A. Orwig\",\"doi\":\"10.1016/S1084-8568(97)90008-0\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p>This paper argues that the assumptions underlying Total Quality Management (TQM) suggest that implementation of TQM into the academic function of teaching in higher education is problematical at best. The authors examine the assumptions of continuous improvement, customer focus and management systems needed to implement TQM. It's concluded that those assumptions do not fit the higher education context or culture.</p></div>\",\"PeriodicalId\":100829,\"journal\":{\"name\":\"Journal of Quality Management\",\"volume\":\"2 2\",\"pages\":\"Pages 279-292\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"1997-01-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://sci-hub-pdf.com/10.1016/S1084-8568(97)90008-0\",\"citationCount\":\"57\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Quality Management\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S1084856897900080\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Quality Management","FirstCategoryId":"1085","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S1084856897900080","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}

引用次数: 57

摘要

本文认为，全面质量管理(TQM)的基本假设表明，在高等教育教学的学术功能中实施全面质量管理是有问题的。作者考察了实施TQM所需的持续改进、以客户为中心和管理系统的假设。结论是，这些假设不符合高等教育的背景或文化。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

查看原文本刊更多论文

A violation of assumptions: Why TQM won't work in the ivory tower

This paper argues that the assumptions underlying Total Quality Management (TQM) suggest that implementation of TQM into the academic function of teaching in higher education is problematical at best. The authors examine the assumptions of continuous improvement, customer focus and management systems needed to implement TQM. It's concluded that those assumptions do not fit the higher education context or culture.

求助全文

通过发布文献求助，成功后即可免费获取论文全文。去求助

来源期刊

Journal of Quality Management

自引率

0.00%

发文量