情感承诺与变革型领导对员工绩效的提升:员工敬业度的中介作用

IF 3 Q2 BUSINESS

Vision-The Journal of Business Perspective Pub Date : 2022-12-02 DOI:10.1177/09722629221130847

Adil Mansoor, Sazali Abdul Wahab, Sarwat Jahan, Ariful Islam

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引用次数: 1

摘要

本研究探讨了电信行业承诺和变革型领导(TFL)影响客户服务代表(csr)绩效的边界条件和潜在机制。此外，它还调查了员工敬业度如何以及为什么中介承诺和领导与员工生产力的关系。从电信公司csr收集的数据通过SmartPLS进行分析。结果显示，领导风格、组织承诺与员工绩效之间存在正相关关系。本研究还发现了员工敬业度的互补中介作用。因此，本研究提供了有效的管理风格和有利于企业社会责任的工作环境的要求的证据，以培养企业社会责任中的参与和承诺。此外，它还强调领导者和员工之间需要建立一种心理联系，通过敬业度来促进生产力。在促进TFL风格、承诺和员工参与的文化中，旨在提高绩效的组织努力将取得丰硕成果，因为绩效在很大程度上取决于这些属性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

查看原文本刊更多论文

Boosting Employees’ Performance through the Affective Commitment and Transformational Leadership: The Role of Employee Engagement as a Mediator

The current study explores boundary conditions and underlying mechanisms through which commitment and transformational leadership (TFL) affects customer service representatives (CSRs) performance in the telecom sector. Additionally, it investigates how and why the engagement of employees mediates the relationship of commitment and leadership with the productivity of employees. Data collected from the CSRs of telecom companies were analyzed through SmartPLS. The results revealed a positive relationship between leadership style, organizational commitment, and employees performance. This research also found the complementary mediation of employee engagement. Therefore, this research provides evidence regarding effective management style and the requirement of a conducive work environment that nurtures engagement and commitment within CSRs. Furthermore, it stresses the need for a psychological bond between leaders and employees, which fosters productivity with the help of engagement. Organizational efforts directed to enhance performance would be fruitful in a culture that promotes TFL style, commitment, and engagement of employees as performance is largely dependent on these attributes.

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来源期刊

Vision-The Journal of Business Perspective Multiple-

CiteScore

4.60

自引率

0.00%

发文量

121

期刊介绍： Vision-The Journal of Business Perspective is a quarterly peer-reviewed journal of the Management Development Institute, Gurgaon, India published by SAGE Publications. This journal contains papers in all functional areas of management, including economic and business environment. The journal is premised on creating influence on the academic as well as corporate thinkers. Vision-The Journal of Business Perspective is published in March, June, September and December every year. Its targeted readers are researchers, academics involved in research, and corporates with excellent professional backgrounds from India and other parts of the globe. Its contents have been often used as supportive course materials by the academics and corporate professionals. The journal has been providing opportunity for discussion and exchange of ideas across the widest spectrum of scholarly opinions to promote theoretical, empirical and comparative research on problems confronting the business world. Most of the contributors to this journal range from the outstanding and the well published to the upcoming young academics and corporate functionaries. The journal publishes theoretical as well as applied research works.