F. Fitriani, La Hatani, S. Sinarwaty, Endro Sukotjo, A. Hakim
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引用次数: 0
摘要
本研究旨在分析Muna Barat区居民服务办公室和民政部门的卡片登记员排队情况。本研究采用QM For Windows 5.2软件应用，并结合排队分析工具。排队是用来处理排队的，无论是排队的人还是货物。这种类型的研究是定性方法的描述性统计。本研究结果表明，顾客在服务时间内获得的平均时间总是超过标准服务时间5分钟，即09:00-10:00的时间，即5.08分钟。流程服务总是超过标准服务时间，即5分钟，这不仅发生在某些时间，而是在所有工作时间。
ANALISIS SISTEM ANTRIAN PADA LOKET PENGURUSAN KARTU TANDA PENDUDUK (KTP) DI KANTOR DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN MUNA BARAT
This study aims to queuing analysis the card registrar at the resident service office and civil adminitration in the district Muna Barat. This research uses QM For Windows 5.2 software application with Waiting Lines analysis tool. Waiting Lines is used to process the queue, either queue of people or goods. This type of research is descriptive statistics with a qualitative approach. The results of this study indicate that, the average time that customers get at the time served always exceeds the standard time of service applied is 5 minutes, which is where time at 09:00-10:00 ie 5,08 minutes. Procces service always pass the standard time of service that is 5 minutes and this happens not only at certain hours but for all working hours.
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