教育质量管理体系:质量管理模式在教育组织中的应用——以斯洛伐克共和国为例

Standards Pub Date : 2022-10-17 DOI:10.3390/standards2040031
L. Girmanová, M. Šolc, P. Blaško, J. Petrík
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引用次数: 1

摘要

教育机构内部质量体系的主要任务是在所有过程中发展质量的重要性,为增加教职员工的忠诚度和专业发展创造适宜的条件,不断提高学生的满意度,实现教育机构在公众眼中的认可。在引言中,本文介绍了斯洛伐克高等教育质量保证领域的现状。质量管理模式可以在大学条件下适当和有效地使用,将在下一节中确定。这个概述部分的目的是总结实施质量管理模型的优点和缺点。本文还包括一个案例研究,其中描述了斯洛伐克一所私立大学实施的质量管理模型,特别是ISO 9001过程模型和共同评估框架(CAF)模型。CAF模型内的自我评价采用问卷调查法进行;采用经典CAF评分法对所得数据进行评估。自我评价的目的是确定问题领域和改进的机会,并提出纠正行动。在文章的最后,还定义了在私立大学实施质量管理模型的细节和应用所带来的好处。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Quality Management System in Education: Application of Quality Management Models in Educational Organization-Case Study from the Slovak Republic
The main mission of the internal quality system in educational institutions is to develop the importance of quality in all processes, create suitable conditions for increasing the loyalty and professional development of faculty staff, continually improve student satisfaction, and achieve recognition of educational institutions in the eyes of the public. In the Introduction, this paper covers the current state of the field of quality assurance of higher education in Slovakia. Quality management models that can be used appropriately and effectively in university conditions are identified in the next section. The aim of this overview section was to summarize the advantages and disadvantages resulting from the implementation of quality management models. The paper also includes a case study in which selected models of quality management implemented at a private university in Slovakia are described, especially the process model ISO 9001 and the common assessment framework (CAF) model. The self-assessment within the CAF model was carried out by a questionnaire survey; the obtained data were assessed by classical CAF scoring. The aim of the self-assessment was to identify problem areas and opportunities for improvement and to propose corrective actions. The specifics of the implementation of quality management models at a private university and the benefits resulting from the application are also been defined at the end of the article.
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