Cloud-based ERP construction process framework in the customer's perspective

Process frameworks for the implementation of cloud enterprise resource planning (ERP) were derived and each process was examined through detailed comparisons with on-premise ERP construction processes, using process engineering characteristics. The process frameworks for implementing cloud ERP are classified into infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), content-as-a-service (CaaS), and software-as-a-service (SaaS), depending on the construction type, and are defined based on 6 derived processes, 21 activities, and numerous specific tasks. The process engineering characteristics of the final proposed process framework were further analyzed and examined in comparison to on-premise ERP construction processes with respect to differences and similarities. This study provides a theoretical foundation of standardized research on cloud ERP construction methods. As a practical guideline for stakeholders, it can be used in practice as a process tailoring tool, providing information on specific activities and tasks for each construction phase, contributing to the construction and spread of reliable cloud-based ERP systems from the customer?s perspective.