感知服务质量的决定因素:健身和娱乐设施的实证调查

Q2 Economics, Econometrics and Finance

Contemporary Management Research Pub Date : 2016-11-24 DOI:10.7903/CMR.12369

R. Cheung, M. Woo

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引用次数: 9

摘要

本研究使用定量方法调查健身和娱乐服务。这项研究的结果有助于房地产开发商更好地了解设施管理服务和产品，以改善客户体验。从消费者的角度对物理环境质量、结果质量和交互质量进行了综述。这项定量研究是基于一项对75名受访者进行的抽样调查，使用了一份结构化的问卷。本研究的结果增强了我们对优质物业大型小区所提供的康乐服务质量维度的理解，康乐服务对消费者的购买意愿有显著影响。引用本文献:陈晓明，吴晓明，“感知服务质量的决定因素:对健身和娱乐设施的实证调查”，《当代管理研究》，第12卷，第3期，第363-370页，2016。此文档的永久链接:http://dx.doi.org/10.7903/cmr.12369

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Determinants of Perceived Service Quality: An Empirical Investigation of Fitness and Recreational Facilities

This study investigates fitness and recreational services using a quantitative approach. The findings of this study help property developers gain a better insight into facility management services and product offerings to improve customer experience. A critical review of literature focused on physical environment quality, outcome quality, and interaction quality from a consumer’s perspective. The quantitative study was based on a survey conducted with a sample of 75 respondents using a structured questionnaire. The results of this study enhance our understanding of the service quality dimensions with reference to recreational services provided in large residential areas of premium properties, which have a significant effect on purchase intention of consumers. Keywords: Properties, Recreational Facilities, Service Quality To cite this document: Ronnie Cheung and Monde Woo, "Determinants of Perceived Service Quality: An Empirical Investigation of Fitness and Recreational Facilities", Contemporary Management Research, Vol.12, No.3, pp. 363-370, 2016. Permanent link to this document: http://dx.doi.org/10.7903/cmr.12369

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来源期刊

Contemporary Management Research Economics, Econometrics and Finance-Economics and Econometrics

CiteScore

3.20

自引率

0.00%

发文量