Steady State Solution of a Catastrophic-cum-Restorative M/G/1 Queuing System Using Supplementary Variable Technique

Non- Markovian queuing models have their place in modeling the real life phenomena. In fact, their utility get enhanced when one is not able to get a particular probability distribution for either the inter-arrival times or for the service times. The service times are assumed to have general service time distribution in case of computer communication modeling. Recently, the emphasis is put on the catastrophe modeling and its applications in real situations. Keeping this in view, an M/G/1 queuing model has been developed with catastrophic and restorative effects. The steady-state solution of the model has been obtained using supplementary variable technique. Some queuing models have been obtained as particular cases of this model.