Evaluation of a Training Program for Credit Union Counselors

Abstract Training, Development, and Education assessments have intensified in recent decades, and empirical evidence proves their effectiveness in organizational outcomes. However, the literature shows little research on the results of training in cooperative organizations. This study aimed to evaluate a training program for credit union counselors based on Training, Development, and Education evaluation models associated with logical models. This is an empirical study with a qualitative design. Data collection was performed through an analysis of 229 documents, three semi-structured individual interviews, and a focus group. The results of the research corroborate findings related to the usefulness of the integrated use of systemic evaluation approaches and indicate that these models apply to the context of cooperative training. This study fills a methodological gap in the field of instructional psychology in third sector organizations.