奥塞梯哲学家大学用户满意度研究——我们能满足他们吗？

Libellarium Journal for the Research of Writing Books and Cultural Heritage Institutions Pub Date : 2016-11-13 DOI:10.15291/LIBELLARIUM.V9I1.243

Kornelija Petr Balog, Gordana Gašo

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引用次数: 0

摘要

奥西耶克人文和社会科学学院图书馆通过其活动表明，并在其战略文件中强调，它的重点是不断提高其质量。为此，图书馆决定每三年定期进行一次用户满意度调查。本文介绍了2009/2010学年和2012/2013学年进行的两次用户满意度调查的比较结果。结果表明图书馆在多大程度上维持了用户的满意度。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Istraživanje zadovoljstva korisnika u knjižnici Filozofskog fakulteta u Osijeku − uspijevamo li ih zadovoljiti?

Faculty of Humanities and Social Sciences Library in Osijek has demonstrated through its activities and emphasized in its strategic documents that it is focused on the continuous improvement of its quality. In connection with this focus, the library has decided to conduct a regular triennial user satisfaction survey. This paper presents the comparative results of the two user satisfaction surveys conducted in the academic years 2009/2010 and 2012/2013. The results show to what degree the library manages to maintain the level of user satisfaction.

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来源期刊

Libellarium Journal for the Research of Writing Books and Cultural Heritage Institutions

自引率

0.00%

发文量

审稿时长

14 weeks