{"title":"衡量新兴市场经济中银行保险的客户体验:来自印度的经验证据","authors":"V. Santhi, A. S","doi":"10.1504/ijpmb.2023.10057582","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"1 1","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Measuring Customer Experience Towards Bancassurance in an Emerging Market Economy: Empirical Evidence from India\",\"authors\":\"V. Santhi, A. S\",\"doi\":\"10.1504/ijpmb.2023.10057582\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"\",\"PeriodicalId\":52476,\"journal\":{\"name\":\"International Journal of Process Management and Benchmarking\",\"volume\":\"1 1\",\"pages\":\"\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2023-01-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"International Journal of Process Management and Benchmarking\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1504/ijpmb.2023.10057582\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q3\",\"JCRName\":\"Business, Management and Accounting\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Process Management and Benchmarking","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1504/ijpmb.2023.10057582","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Business, Management and Accounting","Score":null,"Total":0}
期刊介绍:
Effective design and management of key processes is widely regarded as an important differentiator and source of competitive advantage in manufacturing, for profit services and public services. Processes permeate all facets of an organisation. Some processes exist within one functional area, while others cut across functional areas. IJPMB aims to cover both functional and business processes. Benchmarks, benchmarking and knowledge management are among the process improvement tools.