Humanization of Care and Culture of Welcome. The Bambino Gesù Children Hospital: a Case of Study

The article shows the development and diffusion of a “culture of welcome”, a secondary concept in the health system, compared to care and research. After identifying some points of contact between the humanization process and the evidence-based medicine method, a case study is analysed through biographical interviews with key informants and secondary data, provided by the hospital. The main phases of a process of cultural change, which took place in the Bambino Gesù Pediatric Hospital, one of the Italian and international excellences, are shown. The culture of welcome, born from the humanization process, is transformed from an individual commitment to a shared goal. As long as the activities put in place lead to the conscious construction of a system that integrates and supports the health care system.