旅游业和酒店业的服务创新和新兴技术

IF 3.4 4区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Cornell Hospitality Quarterly Pub Date : 2023-04-18 DOI:10.1177/19389655231166819

Kevin Kam Fung So, X. Li

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引用次数: 0

摘要

创新是复杂的、不确定的、有点无序的，并且受制于多种变化。创新也很难衡量，需要充分的技术知识和出色的市场判断密切协调，以同时满足经济、技术和其他类型的限制。创新的过程必须被看作是一个完整系统的一系列变化，不仅包括硬件，还包括市场环境、生产设施和知识，以及创新组织的社会背景。(克莱恩和罗森博格，2009年，第275页)

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Service Innovation and Emerging Technologies in Tourism and Hospitality

Innovation is complex, uncertain, somewhat disorderly, and subject to changes of many sorts. Innovation is also difficult to measure and demands close coordination of adequate technical knowledge and excellent market judgment in order to satisfy economic, technological, and other types of constraints—all simultaneously. The process of innovation must be viewed as a series of changes in a complete system not only of hardware, but also of market environment, production facilities and knowledge, and the social contexts of the innovation organization. (Kline & Rosenberg, 2009, p. 275)

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来源期刊

Cornell Hospitality Quarterly Multiple-

CiteScore

8.50

自引率

2.90%

发文量

期刊介绍： Cornell Hospitality Quarterly (CQ) publishes research in all business disciplines that contribute to management practice in the hospitality and tourism industries. Like the hospitality industry itself, the editorial content of CQ is broad, including topics in strategic management, consumer behavior, marketing, financial management, real-estate, accounting, operations management, planning and design, human resources management, applied economics, information technology, international development, communications, travel and tourism, and more general management. The audience is academics, hospitality managers, developers, consultants, investors, and students.